Senior Product Manager – Internal Tools, Marketing Technology

Job not on LinkedIn

🕒 2 days ago

🗽 New York – Remote

🗽 New York – Remote

💵 $117k - $194k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

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Fanatics Betting & Gaming

WebsiteAll Job Openings

- employees

🎲 Gambling

⚽ Sports

👥 B2C

Gambling • Sports • B2C

Fanatics Betting & Gaming is a consumer-facing U. S. sports betting and online casino operator (branded as Fanatics Sports & Casino / Fanatics Sportsbook / Fanatics Casino) that offers sportsbook betting, online casino games, event contract trading (Fanatics Markets), and a unified loyalty currency called FanCash. It provides mobile apps and web experiences, state-by-state availability across many U. S. jurisdictions, promotional offers, partnerships with sports teams, and responsible-gaming tools and disclosures. Morton St. Trading Investments, LLC handles the event-contract trading side and is CFTC-registered.

📋 Description

• Own the contact center routing, skilling, and queue configuration roadmap from operational requirements through build, launch, and iteration • Lead product readiness for new launches across support and marketing surfaces, including routing design, agent skilling, queue setup, event instrumentation, and messaging configuration • Own the marketing technology integration layer, including customer events, triggers, data flows, schemas, and platform contracts for XtremePush • Partner with CRM, lifecycle marketing, engineering, and data teams to deliver platform requirements and reliable, low-latency event pipelines • Write user stories and product requirements for operations, marketing, and engineering stakeholders • Identify back-end system and operational workflow gaps and develop scalable product solutions • Use data, research, and operational insight to prioritize the roadmap and measure KPIs such as routing accuracy, handle time, event delivery latency, and campaign reach • Partner with engineering on Salesforce-based workflows and internal platforms • Collaborate with chatbot and AI product owners where routing, escalation, and messaging intersect automated support • Develop a deep understanding of the FBG platform and operational processes • Independently drive discovery, requirements, and delivery while aligning with senior product leadership and cross-functional partners

🎯 Requirements

• 5+ years of product management experience, preferably in an agile, B2C digital product organization • Experience owning end-to-end product features spanning back-office workflows, backend system requirements, data needs, and front-end functionality • Experience building products for internal or operational users preferred • Comfort working with event schemas, APIs, and data pipelines • Experience with Salesforce-based tools or CRM platforms preferred • Experience with AI-, automation-, or chatbot-related initiatives a plus • Excellent written and verbal communication skills • Highly collaborative, with a track record across operations, marketing, analytics, design, and engineering

🏖️ Benefits

• Base and bonus compensation • Full-time employment • Benefits information provided at https://benefitsatfanatics.com/

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