Implementation Consultant – Gong Practice Founder

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October 22

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Farlinium

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B2B • Enterprise

Farlinium is a B2B customer experience (CX) analytics and consulting firm that helps organizations design, implement, and manage Voice of the Customer (VOC) programs and Qualtrics-based solutions. They provide strategic advisory, delivery and implementation, managed services, and custom solution development (integrations, dashboards, and reports) for industries such as banking, healthcare, retail, and contact centers. Farlinium focuses on improving customer journeys and operationalizing CX insights for enterprise clients.

51 - 200 employees

Founded 2016

🤝 B2B

🏢 Enterprise

📋 Description

• Complete Gong training and certification and serve as the primary implementation consultant for early customers • Configure core Enable and Foundation capabilities including smart and keyword trackers, initiative boards, deal warnings, deal boards, and scorecards • Stand up forecast boards and define columns, filters, and rollups that align to CRM fields and sales stages • Implement Engage workflows including email and calendar connection, sequences and flows, AI tasks, and follow-up automation • Orchestrate integrations with Zoom or Microsoft Teams, Gmail or Outlook, and Salesforce or HubSpot or Dynamics • Drive change management and adoption including admin enablement, end user training, call briefs and recap workflows, and adoption metrics • Enable data exports or connections to data clouds such as Snowflake or BigQuery • Create repeatable playbooks, templates, and delivery checklists and then recruit, mentor, and lead additional consultants as the practice scales • Support pre-sales scoping and solution design with Farlinium and Gong stakeholders

🎯 Requirements

• Three to five years of enterprise SaaS implementation or consulting experience • Direct experience configuring a major CRM such as Salesforce, HubSpot, or Dynamics • Experience with Gong or equivalent revenue intelligence platforms (e.g., Chorus, Clari, Salesloft, Outreach) in an implementation or admin capacity is preferred • Strong understanding of sales methodologies (MEDDIC, BANT, Challenger, or similar) and the end-to-end revenue cycle • Strong project management, stakeholder communication, and training skills • Technical aptitude for SaaS configuration and integrations • Entrepreneurial mindset and interest in building a new practice • Must be authorized to work in the United States

🏖️ Benefits

• Competitive base salary with annual variable incentive tied to objective KPIs • Remote-first work environment within the United States • Reasonable accommodations available