Customer Success Specialist

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August 16

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FarOutScout.com

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Recruitment • B2B

FarOutScout. com is a contingency recruitment firm specializing in providing high-performing talent from the Philippines and South America for businesses looking to reduce costs significantly. By sourcing remote, offshore talent, FarOutScout. com offers companies an opportunity to save up to 82% on salaries while ensuring access to the top 1% of candidates through extensive screening and vetting processes. The firm focuses on finding talent across various roles, including virtual assistants, social media managers, sales representatives, community managers, graphic designers, and customer support agents. FarOutScout. com works on a commission basis, only charging upon successful hires, making recruitment efficient and cost-effective for companies.

- employees

🎯 Recruiter

🤝 B2B

📋 Description

• Y-combinator backed AI platform revolutionizing the HVAC, Plumbing, and Electrical industries. • Platform empowers technicians and representatives, enabling them to serve customers more efficiently and boost business revenue. • AI features deeply integrated with ServiceTitan, at the forefront of transforming service delivery in these sectors. • Create and manage support tickets for issues or action items requiring follow-up, ensuring proper documentation and resolution. • Manage all customer email communications, ensuring inquiries and concerns are addressed promptly and effectively. • Provide feedback and insights to improve customer service quality and enhance the overall customer experience. • Identify recurring customer issues and collaborate with internal teams to implement process improvements. • Track and report on KPIs related to customer satisfaction and support efficiency. • Coordinate and manage internal projects related to customer support, service delivery improvements, and cross-functional initiatives, ensuring timely execution and clear communication among stakeholders.

🎯 Requirements

• Bachelor's degree in Business Administration, Communications, or a related field. • Experience in customer success, ticket management, and project coordination or project management, preferably within the SaaS, home services or technology industry. • Exceptional English communication skills, both written and verbal. • Strong organizational skills with the ability to manage multiple customer inquiries, tickets, and follow-ups efficiently. • Detail-oriented with the ability to create, assign, and track support tickets accurately through resolution. • Ability to collaborate cross-functionally and drive tasks to completion. • Familiarity with AI platforms and customer service tools is a plus. • Highly proactive, self-motivated, and able to work independently in a fast-paced environment.

🏖️ Benefits

• Competitive salary range: $1,200 - $1,800/month (with potential for higher based on experience) • Full-time (40 hours/week) position in the Eastern Standard Time zone • Supportive and collaborative work environment • Opportunity for professional growth and development