Feathr
51 - 200 employees
🤝 B2B
📣 Marketing
💰 $5M Venture Round on 2022-03
B2B • Marketing
Feathr is a company that provides modern digital marketing tools specifically designed for associations, nonprofits, and event organizers. Their platform includes features such as website analytics, targeted digital advertising, and influencer marketing, enabling users to unify their marketing efforts effectively. With a focus on adtech and data analytics, Feathr aims to enhance the advertising strategies for its clients.
Managed Services Manager
🕒 July 21
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Feathr
51 - 200 employees
🤝 B2B
📣 Marketing
💰 $5M Venture Round on 2022-03
B2B • Marketing
Feathr is a company that provides modern digital marketing tools specifically designed for associations, nonprofits, and event organizers. Their platform includes features such as website analytics, targeted digital advertising, and influencer marketing, enabling users to unify their marketing efforts effectively. With a focus on adtech and data analytics, Feathr aims to enhance the advertising strategies for its clients.
📋 Description
• Directly lead, develop, and mentor a team of 10–15 Campaign Managers and Strategists. • Conduct regular call and email reviews to provide actionable feedback on client management, objection handling, and campaign execution. • Lead bi-annual reviews, career growth planning, performance management (including PIPs when necessary), and candidate interviewing/onboarding. • Architect, document, and launch new operational workflows, ensuring high team adoption and minimal disruption. • Establish key performance indicators (KPIs), track service delivery metrics, and build capacity models to support sustainable growth. • Act as the primary escalation point for critical client issues, with direct authority to approve concessions or custom solutions. • Serve as a subject-matter expert for the Feathr platform, helping your team troubleshoot issues and translate complex technical concepts for non-technical clients.
🎯 Requirements
• 4+ years managing direct reports, ideally teams of 8+ individual contributors • 2+ years in a customer-facing service delivery environment (e.g., account management, client services, campaign/project management, or agency operations) • Background in Marketing Technology (MarTech), SaaS, or a digital marketing agency • Proven Systems Builder: Demonstrated experience designing, rolling out, and driving adoption for new operational processes • Escalation Ownership: Experience directly managing high-stakes customer issues and exercising authority over concessions/exceptions
🏖️ Benefits
• Fully remote • Health/dental/vision insurance • Company Holidays + Winter Break • Paid vacation + sick time off
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