Partner Delivery Manager

September 5

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Feedzai

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Fintech • Cybersecurity • Artificial Intelligence

Feedzai is a leading cloud platform that specializes in managing financial risk by combating fraud and financial crimes using advanced machine learning technology. The company analyzes trillions of dollars in transactions each year to protect major corporations from fraud and money laundering. With a diverse range of roles across the globe and a commitment to employee well-being and development, Feedzai fosters a culture of learning and innovation in the financial technology sector.

501 - 1000 employees

Founded 2011

💳 Fintech

🔒 Cybersecurity

🤖 Artificial Intelligence

📋 Description

• Oversee the end-to-end execution of partner-led projects, ensuring adherence to delivery timelines, project scope, and milestones • Review and approve partner-submitted project plans, documentation, and status reports • Track partner portfolio delivery KPIs and manage internal capacity planning with Feedzai delivery team • Interlock with product on roadmap requirements from partner commitments • Own data hygiene and reporting; establish and manage partner risk tracking mechanisms and early warning indicators • Lead escalation reviews, drive issue resolution workflows, and maintain a centralized escalation log • Implement preventative measures and best practices to minimize escalations • Conduct regular partner delivery governance meetings and produce governance/compliance reports • Create performance summaries for each partner's delivery portfolio and identify opportunities for improvement • Optimize delivery workflows, streamline partner onboarding, and recommend continuous improvement initiatives • Collaborate with Partner Operations, Customer Success, Support, Product, and Legal to ensure smooth pre- to post-delivery transitions • Monitor and report on customer satisfaction related to partner-led projects

🎯 Requirements

• 7–10 years in delivery management, partner delivery oversight, or customer success, ideally in a SaaS, professional services, or tech consulting environment • Hands-on experience managing partner-led or outsourced project delivery, including project health reviews, compliance, and risk mitigation • Familiarity with QBRs, service review frameworks, and delivery scorecards • Experience with tools like JIRA, Smartsheet, Salesforce, or project governance platforms • Strong understanding of Statements of Work (SoWs), delivery SLAs, and contractual execution requirements • Global or multi-region experience working with partner ecosystems (SIs, resellers, regional integrators) • Excellent communication and interpersonal skills • Proficiency in data analysis and interpretation to drive informed decision-making • Demonstrated ability to drive cross-functional collaboration and influence stakeholders at all levels of the organization

🏖️ Benefits

• Remote work (Brazil Remote) • Onboarding training, connections, and one-on-one time with manager • Access to company culture resources (Feedzai Culture, Life at Feedzai Instagram) • Immersive training and informational resources during first 30 days