Customer Success Specialist

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October 11

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Fellow.app

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SaaS • Productivity • Artificial Intelligence

Fellow. app is an advanced AI meeting assistant designed to streamline every aspect of the meeting process. The platform provides features like AI-enabled meeting transcription, action items organization, meeting agendas, and meeting minutes, all integrated with over 50 productivity tools such as Google, Slack, Asana, and Zoom. With an emphasis on enhancing productivity and collaboration, Fellow. app allows for seamless interaction before, during, and after meetings, catering to a wide range of organizational needs including team meetings, one-on-ones, and cross-functional sessions. The AI-driven tools aim to optimize meeting outcomes by helping teams stay organized, accountable, and aligned across various projects and objectives.

51 - 200 employees

☁️ SaaS

⚡ Productivity

🤖 Artificial Intelligence

💰 $24M Series A on 2021-10

📋 Description

• Acting as a liaison between sales and customer support departments. • Creating product-focused resources and finding new opportunities for customers. • Documenting customer-driven insights and advocating for customer needs. • Developing and maintaining deep product expertise to advise customers. • Managing the process and coordinating internal resources for customer satisfaction. • Helping diagnose customer issues and delivering value through live chat and support calls. • Building and maintaining customer loyalty through proactive communication. • Tracking and reporting on key metrics for customer happiness and success. • Identifying upsell opportunities and requesting customer testimonials.

🎯 Requirements

• 3 or more years professional experience in a customer-facing support role. • Awesome English communication skills, both written and verbal. • Comfortable on both chat and customer-facing Zoom calls. • Comfortable creating customer support videos and articles. • Can occasionally work flexible hours to support international customers.

🏖️ Benefits

• Health and Dental Benefits that are fully paid by the company. • Employee Stock Options. • $1,000 personal learning credit per year. • Regular compensation evaluations and raises.