
B2B • eCommerce • Retail
Ferguson is a leading supplier of plumbing and HVAC products for residential and commercial markets. The company offers a wide range of products including water heaters, plumbing parts, and HVAC systems, as well as various tools and cleaning supplies. Ferguson provides solutions for professionals in the plumbing and HVAC industries, ensuring they have access to the resources and expertise they need for both new construction and remodeling projects.
10,000+ employees
🤝 B2B
🛍️ eCommerce
🛒 Retail
3 days ago

B2B • eCommerce • Retail
Ferguson is a leading supplier of plumbing and HVAC products for residential and commercial markets. The company offers a wide range of products including water heaters, plumbing parts, and HVAC systems, as well as various tools and cleaning supplies. Ferguson provides solutions for professionals in the plumbing and HVAC industries, ensuring they have access to the resources and expertise they need for both new construction and remodeling projects.
10,000+ employees
🤝 B2B
🛍️ eCommerce
🛒 Retail
• Own platform-level requirements and functional design for how Marketing Cloud, CRM and supporting tools should evolve to support Sales–Marketing processes. • Define and document cross-functional workflows that live in Salesforce, ensuring clarity on roles, handoffs, and SLAs. • Partner with Customer Engagement, MarTech, and Data & Analytics teams to support them in the delivery of integrated journeys, workflows, and automation. • Serve as the connective tissue between CRM teams, Sales leadership, and Marketing to align on shared definitions, critical metrics, and process governance. • Facilitate upstream discovery with Sales, CRM, and Marketing teams to translate business needs into scalable Salesforce-enabled use cases. • Translate new Salesforce features and innovations into actionable roadmap items. • Evaluate and define platform-level integrations and software enhancements that enable scalable content, sales enablement materials, and connected engagement experiences.
• 5+ years of experience in a Salesforce ecosystem environment, with direct exposure to Salesforce Marketing Cloud + Salesforce CRM use case delivery. • 10+ years of Marketing Technology related experience. • B2B or B2B2C experience. • Proven ability to define roadmaps, requirements, and cross-functional workflows. • Familiarity with the mechanics of building/managing journeys, automations, segmentation, and campaign workflows in Marketing Cloud. • Strong partnership skills and the ability to influence senior stakeholders across Marketing, Sales, and Technology. • Experience working with data, analytics, segmentation, and lifecycle marketing programs. • Ability to operate strategically while still rolling up your sleeves to bring use cases to life.
• Health insurance • Dental insurance • Vision insurance • Paid time off • Life insurance • 401(k) with company match • Mental health coverage • Gender affirming and family building benefits • Paid parental leave • Associate discounts • Community involvement opportunities
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