Community Coordinator

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £15 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👫 Community Manager

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Ffern

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏭 Manufacturing

💄 Beauty

🛍️ eCommerce

Manufacturing • Beauty • eCommerce

Ffern is a unique perfumery brand that specializes in creating natural, limited-edition fragrances blended in the English countryside. With a commitment to sustainability, Ffern eliminates plastic from its packaging and uses recyclable and compostable materials. Customers can sign up for a seasonal fragrance experience, receiving new scents delivered on the solstices and equinoxes. The company emphasizes craft, creativity, and the use of high-quality natural ingredients in all its products.

📋 Description

• Answer customer emails and contact-form queries in Gorgias • Process inbound messages using templates and complete necessary actions in the internal dashboard tool • Tag customer feedback consistently for reporting • Meet daily targets for response time, ticket volume, and customer satisfaction • Escalate complex or sensitive issues with context and a recommended next step • Flag recurring issues and customer themes to the wider team • Deliver the Ffern customer experience with warmth, accuracy, speed, and brand personality

🎯 Requirements

• Experience with online customer service or customer interaction • Clear, well-structured writing in a warm, on-brand tone • Experience with a ticket management platform, such as Gorgias or Zendesk, is ideal but not essential • Right to work in the UK • Registered as a UK taxpayer • Own laptop for work • Availability for about 20 hours per week • Evening and weekend availability is ideal

🏖️ Benefits

• Full training, with one of the team alongside you until you're live • Flexible working hours • Remote work • Opportunity to work about 20 hours per week, with flexibility • Evening and weekend scheduling flexibility

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume