Director, Executive Programs – Global Engagement

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FICO

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1956

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

FICO is a leading analytics and software company renowned for its FICO® Score, a tool widely used by lenders to assess credit risk. The company offers a comprehensive platform that leverages data, AI, and machine learning to power intelligent decision-making and customer engagement across various industries. FICO's solutions span fraud detection, credit scoring, and customer lifecycle management, making it vital to sectors such as finance and telecommunications. Its innovative products help businesses optimize outcomes through real-time analytics, business composability, and scenario management.

📋 Description

• Define and lead FICO’s global executive engagement strategy across strategic accounts in EMEA, LAC, APAC, and the Americas • Own global VIP customer programs, executive sponsorships, executive dinners, roundtables, Customer Advisory Boards, Innovation Days, and customer summits • Design and execute global Customer Advisory Board programs, including nominations, agendas, facilitation, and follow-through • Build and manage the global executive engagement calendar with Sales, Customer Success, and field marketing • Align executive engagement with pipeline, retention, and account plans for FICO’s top 20–30 strategic accounts • Manage global event and sponsorship budgets and demonstrate return on investment • Oversee executive-facing thought leadership content, newsletters, briefing materials, CAB presentations, and event content • Define KPIs and measurement frameworks for executive engagement and sponsorship ROI • Use Salesforce to track engagement and report quarterly to senior leadership • Lead, coach, and develop the Executive Programs team • Build scalable processes and playbooks for consistent execution across regions

🎯 Requirements

• Demonstrated ability to develop and execute global executive engagement or customer marketing strategies in a B2B enterprise environment, with clear evidence of business impact • Significant experience leading C-suite engagement programs, VIP customer initiatives, executive events, and sponsorship programs at scale • Experience ideally within a global technology or financial services organization • Strong understanding of B2B marketing principles • Experience partnering with Sales and Customer Success to drive pipeline, retention, and account growth • Exceptional interpersonal skills engaging credibly with C-suite executives and senior stakeholders across cultures and time zones • Outstanding written and verbal communication skills for executive-level content and messaging • Strong analytical mindset and comfort using CRM and campaign data to measure program effectiveness • Proven ability to manage multiple complex, high-priority global programs simultaneously • Experience managing and developing team members • Bachelor’s degree in Marketing, Business, Communications, or a related field • Familiarity with account-based marketing and Salesforce CRM • Familiarity with Asana, Tableau, and Seismic is a plus • Hands-on experience in executive event production and agency management

🏖️ Benefits

• Inclusive culture reflecting FICO’s core values • Professional development and valuable learning experiences • Competitive compensation, benefits and rewards programs • Work/life balance • Employee resource groups • Social events promoting interaction and camaraderie • Support to develop skills and grow your career • Freedom to develop skills and grow your career