Customer Success Manager

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November 18

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Field Materials

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Construction • AI • SaaS

Field Materials is a leading AI platform that automates procurement processes for materials and equipment in the construction industry. By streamlining quotes, purchase orders, and invoice processing, Field Materials helps contractors save time and reduce costs, significantly improving efficiency across various construction operations. With features like real-time synchronization with accounting software and automated validation, the platform aims to transform how construction professionals manage their procurement tasks.

11 - 50 employees

Founded 2022

☁️ SaaS

💰 $3.5M Seed Round on 2024-06

📋 Description

• Manage 8–10 concurrent customer implementations. • Collaborate with internal teams to ensure delivery milestones are met and client feedback is incorporated. • Serve as a trusted advisor to customers, translating business processes into optimized Field Materials workflows. • Contribute to continuous improvement of implementation processes by identifying patterns, gaps, and scalable best practices.

🎯 Requirements

• 5+ years of relevant experience in software Customer Success, IT professional services, and/or software sales engineering • Alternatively, experience working at a self-performing General Contractor or specialty subcontractor as a project or purchasing manager • Good understanding of general ledger principles in accounting • Understanding of computer networking and security principles • Strong understanding of project accounting workflows • Proven track record managing and growing a portfolio of customer accounts with high NPS and low churn metrics • Ability to communicate customer requests and product issues to engineers

🏖️ Benefits

• Flexible time off • 401k with match • Equity awards • Medical, dental, and vision insurance for you and your family • Gym reimbursement • Annual personal development fund