Customer Success Manager

Job not on LinkedIn

🔥 3 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Field Materials

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🏗️ Construction

🤖 Artificial Intelligence

☁️ SaaS

💰 $3.5M Seed Round on 2024-06

Construction • Artificial Intelligence • SaaS

Field Materials is a leading AI platform that automates procurement processes for materials and equipment in the construction industry. By streamlining quotes, purchase orders, and invoice processing, Field Materials helps contractors save time and reduce costs, significantly improving efficiency across various construction operations. With features like real-time synchronization with accounting software and automated validation, the platform aims to transform how construction professionals manage their procurement tasks.

📋 Description

• Manage 10+ concurrent customer implementations • Develop custom AI agents for reading vendor documents and automation agents for repetitive tasks through prompt engineering and vibe coding • Collaborate with internal teams to ensure delivery milestones are met and client feedback is incorporated • Serve as a trusted advisor to customers, translating business processes into optimized Field Materials workflows • Contribute to the product roadmap by identifying product feature gaps and areas of improvement • Help develop the onboarding and customer success playbook

🎯 Requirements

• 5+ years of relevant experience in software Customer Success, IT professional services, and/or software sales engineering • Alternatively, experience working at a self-performing General Contractor or specialty subcontractor as a project or purchasing manager • Good understanding of general ledger principles in accounting • Understanding of computer networking and security principles • Strong understanding of project accounting workflows • Proven track record managing and growing a portfolio of customer accounts with high NPS and low churn metrics • Ability to communicate customer requests and product issues to engineers • Knowledge of 1 or more construction accounting systems is a big plus • Excitement about startups, software, and AI • Interest in tinkering with software, hacking, and debugging software issues • Great interpersonal and writing skills • Empathy for customers and good listening skills • Ability to teach, coach, and consult

🏖️ Benefits

• Flexible time off • 401k with match • Equity awards • Medical, dental, and vision insurance for you and your family • Gym reimbursement • Untracked PTO • Monthly personal development fund • Regular offsites at fun locations

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