Enterprise Support Specialist, Korean Speaker

September 27

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $43 - $63 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

Figma

WebsiteLinkedInAll Job Openings

SaaS • Design

Figma is a collaborative design platform that enables design and development teams to work together seamlessly on creating and refining digital products. It provides tools for designing user interfaces, prototyping, and translating designs into code, all within a single shared file environment. Figma includes features like FigJam for digital whiteboarding and Dev Mode for efficient developer handoffs. With integrated AI features, Figma allows users to generate simple UI elements and create realistic prototypes. The platform also supports agile workflows, providing a centralized hub for brainstorming, strategic planning, and more, making it an essential tool for modern design and product development teams.

201 - 500 employees

Founded 2012

☁️ SaaS

💰 Venture Round on 2022-01

📋 Description

• Partner with the Enterprise Support Manager to define and elevate the Enterprise Support function for Figma's top customers • Develop expertise of Figma's products and the journey of customers to accurately diagnose sophisticated inquiries • Interact with Figma customers daily via email, owning cases from start to resolution • Partner closely with Sales to guide large organizations through complex workspace configurations and ensure successful account setup • Serve as the voice of the customer, capturing product and process gaps and presenting data-backed cases for feature development and automation • Act as designated point of contact for high-risk escalations, engaging partners and owning communication through to solution • Identify trends and communicate insights to Product and Engineering to advocate for bug fixes and improvements • Engage in pilot programs and experimentation to deliver fast, personalized interactions and meet customer commitments • Recommend foundational tooling and processes with Product Support Operations to ensure scalability • Diagnose technical issues, determine solutions, and anticipate customer impact while working cross-functionally

🎯 Requirements

• 3+ years’ experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers • Proficiency in spoken and written Korean at a professional level • Experience working with system administration for large end-user communities or guiding customers through complicated implementations • Experience in evaluating business impact of technical issues to drive cross functional alignment, prioritization, and timely resolutions • Consultative communication skills with the ability to tailor a message for your audience. You can translate complex concepts into concise explanations and summarize customer issues to technical and non-technical audiences • Experience troubleshooting SAML/SSO and SCIM configurations for large-scale organizations (preferred) • Experience working with design tools like Adobe XD, Sketch, and/or Framer and a passion for UX/UI design (preferred) • Familiarity with or willingness to learn AI concepts (e.g., prompt refinement, natural language tools, generative AI, machine learning basics) (preferred) • Ability to be based in a US hub or work remotely in the United States; required to keep camera on during interviews and attend in-person onboarding if hired

🏖️ Benefits

• Equity to employees • Health, dental & vision • Retirement with company contribution • Parental leave & reproductive or family planning support • Mental health & wellness benefits • Generous PTO • Company recharge days • Learning & development stipend • Work from home stipend • Cell phone reimbursement • Sales incentive pay for most sales roles • Annual bonus plan for eligible non-sales roles