Client Success Manager

🕒 September 2

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Finalsite

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1998

📚 Education

☁️ SaaS

🤝 B2B

💰 Debt financing on 2014-12

Education • SaaS • B2B

Finalsite is a provider of web and communications technology for K–12 and higher education institutions. Finalsite offers an education-focused CMS and website design (Composer), AI chatbot tools, mass notifications and messaging, mobile apps, enrollment and admissions management, and marketing services aimed at helping schools build community, improve communications, and grow enrollment. The company serves school districts, independent schools, international schools, charter schools, and faith-based schools and notes it has been trusted by schools for more than 25 years.

📋 Description

• Serve as a consultative advisor to assigned K–12 district, independent, and charter school clients • Own net revenue retention for the assigned book of business • Manage renewal processes through proactive relationship-building and clear articulation of platform value • Drive product adoption and showcase outcomes reinforcing client investment and loyalty • Identify and qualify upsell and cross-sell opportunities and transition leads to Sales • Sell follow-on training and consulting services • Monitor engagement, satisfaction, health scores, CSAT/NPS, usage data, and referenceability metrics • Mitigate churn risks through strategic intervention • Advocate internally for clients and coordinate across teams to remove technical, commercial, and operational roadblocks • Maintain data integrity in ChurnZero and Salesforce and follow Client Success SOPs • Execute and log required engagement activities for the client portfolio

🎯 Requirements

• At least 3–5 years of experience in client success, support, sales, implementation, or a related function, preferably in a SaaS or education-focused environment • Excellent communication and interpersonal skills • Empathetic, consultative, and confident in negotiation and conflict resolution scenarios • Highly organized and detail-oriented • Strong multitasking ability in a fast-paced environment • Ability to work independently and contribute to a highly collaborative team culture • Bachelor’s degree or equivalent experience • Passion for K–12 education and commitment to Finalsite’s mission • Must be a permanent resident of the United States • Current and continued residency within the United States required to obtain and retain employment

🏖️ Benefits

• Competitive benefits • Professional development opportunities • Collaborative culture built on partnership and purpose • Opportunity to grow your career • 100% fully remote employment