Principal Client Success Manager

🕒 August 21

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Finalsite

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1998

📚 Education

☁️ SaaS

🤝 B2B

💰 Debt financing on 2014-12

Education • SaaS • B2B

Finalsite is a provider of web and communications technology for K–12 and higher education institutions. Finalsite offers an education-focused CMS and website design (Composer), AI chatbot tools, mass notifications and messaging, mobile apps, enrollment and admissions management, and marketing services aimed at helping schools build community, improve communications, and grow enrollment. The company serves school districts, independent schools, international schools, charter schools, and faith-based schools and notes it has been trusted by schools for more than 25 years.

📋 Description

• Serve as a trusted advisor and strategic consultant to C-suite and executive leadership • Conduct Executive Business Reviews and establish long-term success roadmaps • Drive account health, retention, and multi-year contract renewals across enterprise accounts • Design and execute digital strategies, adoption blueprints, and change management initiatives • Identify, qualify, and lead strategic upsell, cross-sell, and enterprise service expansion opportunities • Position enterprise-grade consulting and high-impact training programs • Oversee account health using advanced metrics, health scores, and executive touchpoints • Develop rapid-response mitigation and recovery plans for high-risk accounts • Mobilize Executive Sponsor, Product, Engineering, and Services leadership to resolve complex issues • Translate enterprise client needs and market trends into strategic product recommendations • Maintain account intelligence and data integrity in ChurnZero and Salesforce • Refine Client Success team standard operating procedures as a subject matter expert

🎯 Requirements

• 8+ years of experience in client success, executive account management, or strategic consulting • Experience managing high-ARR / enterprise-level SaaS accounts in the K–12 or EdTech sector • Proven track record managing ultra-high-touch client portfolios with high net-revenue retention (NRR) performance • Exceptional communication, facilitation, and negotiation skills • Ability to influence C-suite executives and district board leadership • Deep expertise in change management, value realization methodologies, and long-term customer journey mapping • Highly skilled at managing cross-functional initiatives, resolving enterprise-level escalations, and navigating complex organizational structures • Strong leadership and mentorship abilities • Bachelor’s degree or equivalent experience • Passion for K–12 education and commitment to Finalsite’s mission • Permanent U.S. residency required, including continued residency to obtain and retain employment • Master’s degree or advanced certification preferred

🏖️ Benefits

• Competitive benefits • Professional development opportunities • Collaborative culture built on partnership and purpose • 100% fully remote employment opportunity