Customer Service Representative

Job not on LinkedIn

🕒 August 14

🇺🇸 United States – Remote

💵 $19 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Finance of America

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🛡️ Insurance

💸 Finance

🏦 Banking

Insurance • Finance • Banking

<Finance of America> Finance of America is a U. S. -based mortgage lender specializing in reverse mortgages and home equity solutions for older homeowners. The company offers proprietary and government-backed products (including HomeSafe and HECM), lines of credit and loans up to $4M, borrower education and calculators, and partner tools for financial professionals and wholesale partners. It is a licensed mortgage banker focused on helping homeowners (typically 55+) access home equity for retirement, home improvements, or living expenses while providing consumer protections and counseling.

📋 Description

• Foster positive relationships with borrowers over the phone while delivering exceptional service • Handle inbound and outbound calls for new and existing customers • Address customer inquiries and concerns professionally • Assess customer needs and recommend suitable products and services • Facilitate warm handoffs to the sales team • Maintain an in-depth understanding of company products and services • Address objections effectively • Accurately document customer information and interactions in the system • Triage complex issues and escalate them to supervisors or other departments • Adapt to call scenarios outside standard scripts using critical thinking • Perform other assigned duties and responsibilities • Report to the Director, Customer Service

🎯 Requirements

• High School Diploma • Minimum 1 year of experience in customer service or a call center environment • Sales experience preferred • Confident communicator with excellent verbal and written communication skills • Ability to handle objections and think critically in real time • Strong multitasking, prioritization, and time management skills in a fast-paced setting • Ability to maintain a professional demeanor during difficult conversations • Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook preferred but not required) • Quick learner with a high aptitude for adapting to new technologies and tools • Detail-oriented with a commitment to accuracy and thoroughness • Ability and willingness to work Saturday • Monday–Friday availability as late as 6:00 PM Pacific Time

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Life insurance • Paid time-off benefits • Flexible spending account • 401(k) with employer match • ESPP