VP, Mortgage Operations Transformation

🕒 May 21

🇺🇸 United States – Remote

💵 $165k - $200k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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Finance of America

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💸 Finance

🏦 Banking

Finance • Banking

<Finance of America> Finance of America is a U. S. -based mortgage lender specializing in reverse mortgages and home equity solutions for older homeowners. The company offers proprietary and government-backed products (including HomeSafe and HECM), lines of credit and loans up to $4M, borrower education and calculators, and partner tools for financial professionals and wholesale partners. It is a licensed mortgage banker focused on helping homeowners (typically 55+) access home equity for retirement, home improvements, or living expenses while providing consumer protections and counseling.

📋 Description

• Responsible for strategically redesigning and optimizing the end-to-end mortgage operational workflow across the organization. • Focuses on improving the efficiency, scalability, and effectiveness of the mortgage lifecycle by leveraging emerging technologies, artificial intelligence, automation, and process innovation. • Partners with operational, technology, product, and data teams to increase efficiencies across operational pillars and design a more scalable, data-driven operating model. • Leads initiatives that integrate AI-enabled tools, workflow automation, and advanced analytics into the mortgage lifecycle to improve cycle times, productivity, borrower experience, and operational quality. • Identifies operational inefficiencies, process fragmentation, and technology gaps across the mortgage lifecycle and develops scalable solutions to improve performance and cycle times. • Designs and implements AI-enabled operational workflows including intelligent document processing and automated decision support. • Partners with operational leaders to redesign handoffs, workflows, and responsibilities across functional pillars to improve alignment, accountability, and throughput. • Evaluates and implements emerging technologies including automation, robotic process automation (RPA), artificial intelligence, digital workflow orchestration tools, and advanced analytics to modernize mortgage operations. • Partners with technology and product teams to implement digital mortgage capabilities including automated verification tools and digital document workflows. • Develops an integrated workflow architecture that improves coordination and handoffs between sales, processing, underwriting, and closing. • Implements operational dashboards and analytics to monitor cycle times, pull-through rates, productivity, and quality. • Leads cross-functional transformation initiatives that enhance productivity, reduce operational risk, and improve borrower experience. • Provides strategic insights to executive leadership on emerging mortgage technologies and operational transformation opportunities. • Leads change management initiatives that support adoption of redesigned workflows and new technologies. • Performs other duties as assigned.

🎯 Requirements

• Minimum 12 years of experience in mortgage operations, mortgage technology, operational transformation, or related financial services roles • Deep knowledge of the mortgage lifecycle including sales, processing, underwriting, closing, and post-closing functions • Experience leading operational transformation initiatives or process reengineering programs • Experience implementing automation technologies such as RPA, workflow automation platforms, or intelligent process automation • Experience with AI-enabled mortgage technologies including automated document recognition, data extraction, and decision support tools • Strong analytical and systems-thinking capabilities with the ability to redesign complex operational processes • Ability to analyze complex operational systems and design scalable solutions that improve efficiency and quality • Ability to influence cross-functional leaders and drive organizational change across multiple operational teams • Strong communication, stakeholder management, and executive presentation skills. • Bachelor's Degree in Business Administration, Operations Management, Information Systems, or related field. • Master of Business Administration (MBA) preferred

🏖️ Benefits

• health, dental, vision, life insurance • paid time-off benefits • flexible spending account • 401(k) with employer match • ESPP