Key Account Manager – Digital Solutions, Industrial Environment

🕒 June 23

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FINDIQ

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

🏢 Enterprise

🔧 Hardware

☁️ SaaS

Enterprise • Hardware • SaaS

FINDIQ is a company providing advanced service solutions for the machine service industry by integrating knowledge management and assistant systems. They specialize in digitizing expert knowledge to assist service technicians, enhancing the speed and efficiency of service operations. Their platform is used by machine builders, operators, and service providers to improve service delivery and reliability.

📋 Description

• You manage key accounts strategically and operationally and develop these relationships for the long term. • You analyze customer structures, identify development potentials, and work with your contacts to develop concrete measures to improve and expand collaboration. • You actively identify new business opportunities within existing customers and win selected new customers for findIQ. • You support our Sales Managers as a sparring partner on complex sales projects and contribute your experience to customer meetings and strategic sales initiatives. • You organize and conduct product demonstrations, workshops, and presentations, ensuring that customers understand the value of our solutions and can successfully leverage them. • You ensure the successful rollout of our solutions at customer sites and coordinate internal and external project stakeholders in a targeted manner. • You actively monitor market developments, recognize relevant challenges early, and position findIQ as a strategic partner with appropriate solutions. • You contribute entrepreneurial insight to the further development of our customer strategy and actively help shape processes and structures in the Customer Success area. • If suitable and interested, there is the possibility to take on leadership responsibility in the medium term and help build your own team.

🎯 Requirements

• At least 5 years of experience in Key Account Management, Account Management, or technical sales, preferably in the mechanical engineering industry or a comparable industrial environment. • Experience both in building and developing existing customer relationships and in acquiring new customers. • Experience in project management, particularly in managing complex customer projects. • Ideally, experience in an international context. • Experience working with digital solutions, preferably in an industrial or technical environment. • Strong technical understanding and a genuine interest in machinery and equipment. • Enjoyment in actively expanding customer relationships, identifying business opportunities, and convincing customers of innovative solutions. • A pronounced hands-on mentality and the willingness to take responsibility and drive topics forward independently. • Willingness to travel occasionally to customers at home and abroad (approx. 20% travel activity). • Very good German and English language skills, both written and spoken. Additional languages are a plus. • High customer orientation, confident presence, and a good sense for different interlocutors. • Independent, structured working style and strong execution skills. • High initiative, entrepreneurial thinking, and the ability to recognize and consistently pursue opportunities. • Team spirit, reliability, and the ability to set clear priorities in a dynamic environment. • The desire to take on responsibility and actively contribute to shaping a growing company.

🏖️ Benefits

• An attractive salary: you will receive fair compensation with performance-related components. • Trust: we give you what you need to become the best version of yourself. • Flexible work: your workplace is, if you wish, primarily remote, complemented by occasional in-person meetings in Herford or with customers. • A strong team: we work openly, appreciatively, and with genuine enthusiasm for what we are building together. • Individual development: we give you the opportunity to grow professionally and personally – including paid training, coaching, and personal learning time. • Startup insights: you can expect close collaboration with and insights into the work of the founding team. • Additional benefits: up to 1 month of “work from anywhere” (within an EU country). • Workations and regular team events. • Educational leave (optional). • 30 days of vacation. • Office pets (welcome by arrangement). • Charging stations for electric cars (at the Herford location). • Subsidies for further training and mobility. • Family-friendly working hours. • Lived diversity – be who you are. We are, too.