Senior Customer Service Representative

Job not on LinkedIn

🕒 July 28

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

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Softcard (acquired by Google)

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

💸 Finance

💳 Fintech

🛍️ eCommerce

Finance • Fintech • eCommerce

Softcard is a mobile commerce platform developed as a joint venture by AT&T Mobility, T-Mobile USA, and Verizon Wireless. It utilizes near field communication (NFC) technology to enable mobile payments, allowing consumers to shop, pay, and save conveniently through their mobile devices. With specialties in mobile payments, mobile wallets, and loyalty programs, Softcard aims to revolutionize the way consumers handle transactions and rewards programs, offering an enhanced and personalized experience with just a tap of their phone.

📋 Description

• responds to complex customer inquiries regarding products • provides quotes • handles order entry • places customer orders via telephone, fax, email, electronic methods, or walk in • influences gross profit through negotiating sale and purchase prices • adjusts non-contract customer pricing based on competition • builds customer relationships to drive repeat business • orders items to ensure appropriate inventory levels • may place orders without approval for certain amounts • expedites backorders • may pull inventory and prepare orders for shipment • sources products in branch or distribution center inventory • determines cost-effective shipping methods • may handle customer returns • provides coaching and guidance to less experienced representatives

🎯 Requirements

• high school diploma or GED • five (5) or more years of related experience or an equivalent combination • reliability, organization, and attention to detail required • excellent communication skills including written, verbal, and listening • ability to multi-task and time management skills required • excellent computer skills • excellent negotiation skills • strong product knowledge

🏖️ Benefits

• healthcare coverage • 401(k) • tuition reimbursement • vacation • sick • holiday pay