Senior Manager, Clinical Network

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November 17

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Octave

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Wellness • Healthcare Insurance

Octave is a mental health care provider offering affordable and accessible therapy services tailored for individual, couples, and family needs. Their services include finding and matching clients with carefully vetted therapists who are experts in various specialty areas and languages. Octave emphasizes clinical excellence with a strong focus on evidence-based and outcome-driven therapy solutions, leading to faster and more effective improvements in mental health. With both in-person and virtual therapy options available, they make mental health care convenient and embrace a diverse network of therapists, including a significant percentage who identify as Black, Indigenous, or People of Color. Octave partners with Evernorth Behavioral Care to deliver high-quality care to Cigna Healthcare and Evernorth members, enhancing access and satisfaction for their clients.

201 - 500 employees

🧘 Wellness

⚕️ Healthcare Insurance

💰 $20M Series B on 2021-05

📋 Description

• Ensure a safe, secure, and compliant work environment • Accomplish staff results by communicating job expectations; planning, monitoring, and appraising job results • Build and manage a high-performing team, including hiring, training, and development • Provide leadership to the team, including setting goals, providing guidance, and ensuring the team's overall success • Set performance expectations and goals for team members. Conduct regular performance evaluations, provide feedback, and address performance issues • Identify skill gaps within the team and develop strategies for filling those gaps. Support employee development through training, mentoring, and coaching. Identify high-potential employees and create succession plans • Manage and oversee Octave’s contracted clinical network to ensure consistent alignment with our model of quality, evidence-based care • Design, build, and execute initiatives that support and engage clinicians, including consultation programs, resource development, recognition efforts, and professional growth pathways • Lead clinical candidate review and selection processes through SparkHire and other tools to ensure we attract and retain high-quality clinicians • Develop and manage clinical programs that are metrics-focused and data-informed, designed to enhance key clinical metrics, surface risks early, and elevate performance across the network • Build a framework to tier our clinician network and identify top performers to inform recognition, development, and resourcing strategies • Partner with Clinical Leadership, Product, and Data teams to configure and manage clinical platforms, design process improvements, and launch new programs • Establish and maintain best practices, particularly within our Centers of Excellence, ensuring consistent implementation across teams • Collaborate with the Marketing team to forecast demand and assess the efficacy of client onboarding processes, ensuring alignment with service capacity and client satisfaction

🎯 Requirements

• 4+ years in a combination of operations, strategy, people management or consulting roles; startup experience is strongly preferred • Experience working in behavioral health setting as a licensed Clinician; clinical leadership experience preferred • Current clinical license and PsyD, PhD, LMFT, LPCC or LCSW preferred • Proficiency with clinical operations tools and platforms, including Lighthouse, GSuite, and Tableau

🏖️ Benefits

• Company sponsored life insurance • Disability and AD&D plans • 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options • Generous Paid Time Off • Paid parental leave benefits