Customer Success Engineer

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September 2

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Fingerprint

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Cybersecurity • API • SaaS

Fingerprint is a technology company focused on bot detection and identification solutions. The platform helps businesses ensure a secure online environment by accurately identifying users and distinguishing between real users and automated bots. They provide developer guides and workspace settings for easy integration into various applications, enhancing security and user experience.

51 - 200 employees

Founded 2019

🔒 Cybersecurity

🔌 API

☁️ SaaS

💰 $32M Series B on 2021-11

📋 Description

• Serve as the technical point of contact for enterprise customers, providing guidance on deployment, integration, and optimization • Lead technical onboarding for new strategic customers, ensuring smooth setup tailored to requirements • Provide ongoing technical support and troubleshooting to enterprise clients • Advocate for customers internally, capturing feedback and shaping product direction with product and engineering teams • Drive product adoption and align Fingerprint roadmap with customer priorities • Build and maintain strong relationships with key technical and business stakeholders within enterprise accounts • Monitor and analyze customer health metrics and usage data; create reports highlighting trends, risks, and opportunities

🎯 Requirements

• 5+ years of experience in a customer success, professional services, or solutions engineering role, preferably within a SaaS or enterprise software environment with a focus on large accounts • Remote, Pacific Time Zone; preference for candidates located in the San Francisco Bay area • Strong hands-on JavaScript experience in a professional environment, especially in debugging or building integrations • Experience working with RESTful APIs and other web services • Strong SQL skills; PostgreSQL experience preferred • Familiarity with software development lifecycles and modern API architectures • Experience with at least one supported SDK language (Go, Node.js, Python, PHP, C#, Java) preferred • Bonus: experience deploying serverless functions or working with Cloudflare Workers or AWS Lambda • Exceptional troubleshooting and problem-solving skills • Excellent verbal and written communication skills • Ability to thrive in ambiguous, fast-paced environments • Demonstrated customer focus and cross-functional collaboration skills • Bachelor’s degree in Computer Science, Engineering, or related field preferred

🏖️ Benefits

• This role includes a bonus. • 100% remote company (globally dispersed) • Strong open-source focus (FingerprintJS project) • Inclusive work environment; encourages underrepresented groups to apply • Transparency in salary ranges