Customer Success Manager

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Fingerprint

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Cybersecurity • API • SaaS

Fingerprint is a technology company focused on bot detection and identification solutions. The platform helps businesses ensure a secure online environment by accurately identifying users and distinguishing between real users and automated bots. They provide developer guides and workspace settings for easy integration into various applications, enhancing security and user experience.

51 - 200 employees

Founded 2019

🔒 Cybersecurity

🔌 API

☁️ SaaS

💰 $32M Series B on 2021-11

📋 Description

• Facilitate the transition out of implementation to go-live • Manage a portfolio of clients and make certain a high level of satisfaction with the product is achieved • Create a plan to ensure client success • Conduct regular meetings with clients to make recommendations on using the product and future product enhancements to provide continuous success in business processes • Provide best practice recommendations, expert-level application support and assist in solving point-in-time challenges • Work with product development and technical support to resolve customer issues/concerns • Proactively monitor the health of your client portfolio and identify/manage escalations and churn risks • Experience conducting virtual meetings with internal and external customers • Travel may be required

🎯 Requirements

• 2-3 years experience in a Mid-Market/Enterprise SaaS Customer Success role • Experience with Zendesk and Salesforce are a huge plus • Location Preference: Remote, EMEA, Preference for candidates located in the UK area as travel may be required

🏖️ Benefits

• We have raised $77M and are backed by Craft Ventures, Nexus Venture Partners, and Uncorrelated Ventures • Fully remote work environment