Technical Onboarding, Payments Support Specialist

🔥 14 minutes ago

🌏 Anywhere in the World

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

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FinSet

WebsiteLinkedInAll Job Openings

11 - 50 employees

💳 Fintech

🤝 B2B

🎮 Gaming

Fintech • B2B • Gaming

FinSet is a payments optimization and payments-technology services provider for forex and CFD brokers, iGaming operators and proprietary trading (prop) firms. They analyze transaction data to recover lost deposit revenue, optimize routing to top-performing providers, add local acquiring and alternative payment methods, optimize 3DS, and monitor approval rates. FinSet also provides payment orchestration gateway technology (with AI tools), PSP onboarding and integration, crypto payments, KYC/AML support, chargeback and risk mitigation, trader payouts, banking account onboarding, corporate/entity setup and regulatory licensing, and full CFD brokerage setups. The company works with anonymized transaction data, supports high-risk merchant models, serves 50+ active merchants, brings 35+ combined years of experience, and is based in Dubai supporting merchants worldwide.

📋 Description

• Guide new clients through technical integration with FinSet’s gateway and orchestration platform • Explain API documentation, integration requirements, authentication, credentials, sandbox environment, payment flows, testing procedures, and production-launch steps • Troubleshoot integration issues and identify likely causes • Gather technical information and escalate issues to the gateway/orchestrator technical team when necessary • Manage communication through issue resolution and translate outcomes back to clients • Help merchants navigate the gateway/orchestration platform • Configure and connect PSP/acquirer credentials as providers are onboarded • Coordinate technical requirements between merchants and relevant PSPs • Help merchants perform test transactions and validate payment flows • Troubleshoot failed tests and identify whether issues originate with the merchant integration, gateway/orchestrator, PSP, or configuration • Ensure technical setup is ready before live processing • Serve as the first technical-support contact for live merchants • Coordinate with merchant technical teams, FinSet’s internal team, gateway/orchestrator technical teams, and PSP/acquirer support teams • Keep communications organized and issues progressing toward resolution • Support transaction failures, API errors, configuration problems, credential issues, payment-method setup, routing questions, webhook/callback issues, PSP connectivity, and other payment-processing problems

🎯 Requirements

• Previous experience in payment gateways, payment orchestration, PSPs, acquiring, or technical payments support • Comfortable reading and understanding API documentation • Able to explain API and integration requirements clearly to developers • Understanding of REST APIs, API requests/responses, authentication, webhooks/callbacks, credentials, sandbox versus production environments, and common HTTP/API errors • Practical understanding of online payment flows and how merchants, gateways, orchestrators, PSPs, and acquirers interact • Able to troubleshoot methodically rather than immediately escalating every issue • Able to collect error messages, request/response details, transaction IDs, timestamps, logs, and configuration details before escalating issues • Able to communicate technical problems clearly and efficiently with external technical support teams • Comfortable working with client developers and less-technical client stakeholders • Able to take ownership of issues through resolution • Highly organized and able to manage several merchant integrations and support conversations simultaneously • Clear and professional communication in English • Experience configuring PSPs or payment methods within gateways/orchestrators • Experience troubleshooting live payment-processing issues • Familiarity with payment routing, declines, webhooks, callbacks, transaction statuses, MID configuration, credentials, and payment-provider integrations • Experience with high-risk industries such as forex, CFDs, prop trading, iGaming, crypto, or similar verticals • Coding experience is helpful but not required

🏖️ Benefits

• Permanent employment • 40 hours/week • 20 days of annual leave • Fully remote position

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