Customer Service Representative, English

🕒 6 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Finyard

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

At Finyard, pioneering innovative and contemporary software solutions tailored for the FinTech sector has been our core focus since our establishment in 2018.

📋 Description

• Respond to customer queries promptly and efficiently through emails, live chat and phone calls. • Work together with various departments to address complex problems and escalate issues when necessary. • Conduct follow-ups with customers to ensure their concerns are resolved. • Perform troubleshooting using different diagnostic techniques. • Record and document repetitive issues to contribute to process improvement. • Generate informational materials, including FAQ articles, user manuals, and tutorials. • Provide guidance to current and prospective clients regarding the acquisition of additional products and services offered by the company. • Identify and execute initiatives to improve the overall customer experience.

🎯 Requirements

• Experience in fintech (forex/crypto). • 1+ years of online customer support experience. • Excellent written and oral English. • Excellent interpersonal and communication skills. • Ability to manage or navigate stressful situations. • Experience using customer service software, tools and databases. • Availability for 2/2 shifts from 4pm–4am GMT. • CV must be provided in English.

🏖️ Benefits

• 100% remote job at any place you wish • Competitive salary based on your experience • Opportunity to work in international and cross-functional team with challenging and in-demand product • Performance-based bonus every quarter based on your results • Medical insurance after probation period • Additional sick leaves every 6 months • Birthday gifts