FireMon
201 - 500 employees
🔒 Cybersecurity
🏢 Enterprise
☁️ SaaS
💰 $40M Debt Financing on 2020-08
Cybersecurity • Enterprise • SaaS
FireMon is a leading provider of security solutions focused on firewall policy management, cloud security operations, and cyber asset discovery and identification. The company offers a range of products that streamline security operations and automate workflows, helping organizations manage risks, enforce compliance, and detect and mitigate threats in both cloud and firewall environments. With over 20 years of experience, FireMon serves diverse industries such as healthcare, financial services, retail, manufacturing, and technology. Its solutions are designed to increase visibility, reduce risk, and manage changes across hybrid network policies.
Technical Account Manager
🕒 February 3
🇬🇧 United Kingdom – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
🧑🔧 Technical Account Manager
🇬🇧 UK Skilled Worker Visa Sponsor
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FireMon
201 - 500 employees
🔒 Cybersecurity
🏢 Enterprise
☁️ SaaS
💰 $40M Debt Financing on 2020-08
Cybersecurity • Enterprise • SaaS
FireMon is a leading provider of security solutions focused on firewall policy management, cloud security operations, and cyber asset discovery and identification. The company offers a range of products that streamline security operations and automate workflows, helping organizations manage risks, enforce compliance, and detect and mitigate threats in both cloud and firewall environments. With over 20 years of experience, FireMon serves diverse industries such as healthcare, financial services, retail, manufacturing, and technology. Its solutions are designed to increase visibility, reduce risk, and manage changes across hybrid network policies.
📋 Description
• Manage overall relationships with assigned end-users, including increasing adoption and ensuring retention and satisfaction. • Provide project leadership for customers' major FireMon programs. • Collaborate cross-functionally with FireMon teams. • Maintain current functional and technical knowledge of the FireMon product line. • Provide hands-on support to customers for system health checks, user and device management, troubleshooting, upgrades, and monitoring activities. • Manage multiple customer engagements, balancing priorities and driving resolution across requests. • Share insights and constructive feedback with internal teams to help improve products and customer experiences.
🎯 Requirements
• Bachelor’s Degree in Computer Science, Information Technology, or another related field. • 5+ years of experience in roles such as technical project management, technical account management, professional services, or similar customer-facing technical roles. • Three or more years of experience managing or architecting complex network infrastructures. • Experience in client-server applications, Unix/Linux system administration, or software development. • At least one active technical certification (e.g., CCNA or equivalent), with a willingness to pursue additional certifications annually. • Understanding of modern software development methodologies. • Proven success in customer-facing roles—especially in implementation, or support settings. • Strong analytical and problem-solving skills. • Excellent organizational skills. • Effective communicator with the ability to engage stakeholders across various roles.
🏖️ Benefits
• Equal employment opportunities to all employees • Prohibits discrimination and harassment of any type
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