Strategic Customer Success Data Analyst

🕒 October 8

🇺🇸 United States – Remote

💵 $55k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📉 Data Analyst

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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First Advantage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

First Advantage is a leading provider of global software and data for the HR technology market. Enabled by proprietary technology and AI, it delivers employment background screening, digital identity and verification services, APIs, and risk-monitoring products across the employee lifecycle. The company emphasizes automation and continuous identity verification, serving roughly 80,000 organizations in over 200 countries and territories, and maintains large proprietary databases (over one billion records). Headquartered in Atlanta and publicly traded (NASDAQ: FA), First Advantage focuses on helping customers hire smarter and onboard faster through software, data and services.

📋 Description

• Monitor service levels, client satisfaction, and activity to proactively identify issues or opportunities • Develop and maintain complex reports and dashboards using Excel, Power BI, Salesforce, and internal systems • Identify data quality issues, recommend corrective actions, and ensure data integrity • Collaborate with cross-functional teams to support new solutions and provide technical support • Prepare and present analytical insights for Quarterly Business Reviews and client-specific analyses • Work closely with development and project teams • Manage data integration solutions, including extraction, transformation, and loading of data • Build and nurture relationships with account representatives • Conduct root cause analysis on contact drivers • Develop and maintain client-specific SOPs, process documentation, and workflows • Escalate operational and technical issues to resolve billing, technology, or operational challenges • Test product enhancements and features for successful client implementation • Partner with Directors to strengthen relationships and drive client success • Perform research and analysis for internal and external stakeholders • Ensure timely resolution and closure of service tickets • Verify billing accuracy and resolve invoicing discrepancies • Track and report trends for regular account reviews • Keep client fact sheets updated • Gather customer feedback and recommend product and service enhancements • Provide training and create job aids • Address and resolve customer escalations • Perform other duties assigned by management

🎯 Requirements

• High School diploma or GED equivalent required • 4+ years of experience in customer support, data analytics, or a related field • 2-4 years of experience in an analytics/reporting role • Proven expertise in data analysis, reporting, and customer success • Strong proficiency in MS Excel, MS Teams, and Salesforce CRM • Experience with Business Intelligence (BI) tools is a plus • Exceptional written and verbal communication skills • Ability to work effectively in a cross-functional team environment, adapting to rapid changes and multiple priorities • Excellent organizational skills with the ability to manage multiple projects simultaneously and prioritize tasks • Must be in the United States • Open to occasional travel, including travel to customer sites

🏖️ Benefits

• Ability to work remotely with occasional business travel • Medical, Vision, Dental, and supplementary benefit plans • 401k with an employer match • Employee Stock Purchase Plan (ESPP) • Competitive and flexible Paid Time Off (PTO) • 9 paid company holidays • Access to tech and growth opportunities • Leaders who want you to succeed

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