Implementation Manager – Core

Job not on LinkedIn

🕒 October 6

🇺🇸 United States – Remote

💵 $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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First Due

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

☁️ SaaS

🏛️ Government

🤝 B2B

💰 $355M Private Equity Round - First Due on 2025-08

SaaS • Government • B2B

First Due is a software company that provides cloud-based pre-incident planning, mapping, and situational awareness tools for fire departments, EMS, and other emergency responders. Its platform centralizes building data, hydrant locations, risk assessments, and operational details and integrates with dispatch/CAD systems to improve incident response, resource allocation, and community risk reduction. First Due sells its platform as a subscription/service to public-safety agencies and municipal governments.

📋 Description

• Own a portfolio of roughly 40+ concurrent First Due Core implementations from contract signature through go-live and handoff to Customer Success • Manage planned duration, scope, risk, customer communication, and time to value • Keep Rocketlane current as the system of record, including plans, timelines, milestones, task status, owners, dates, documentation, and exit gates • Lead customer kickoffs, set expectations, correct unrealistic assumptions, and close with agreed actions, owners, and dates • Run bi-weekly check-ins on new acquisition projects and monthly check-ins on upsells to identify and remove blockers • Tailor implementation plans to agency operations, shift patterns, governance, approval cycles, budget calendars, and go-live blackout windows • Own multi-module sequencing, phasing, and dependency decisions • Direct and sequence work across Implementation Consultants, Technical Services, Integrations, Support, and Product without direct authority • Surface product gaps, process gaps, communication silos, and methodology friction to leadership with proposed fixes • Help own internal improvement efforts • Own customer relationships and projects from contract signature through go-live and Customer Success handoff • Coordinate the paired delivery model: Implementation Manager owns the project, Implementation Consultant owns configuration and functional product depth, and Technical Services owns integration and data migration execution • Report to the Director, Professional Services

🎯 Requirements

• Must live in the United States • 5+ years of experience managing customer-facing SaaS implementations, or 3+ years plus a master’s degree • Experience managing a portfolio of multiple concurrent projects • Strong public safety industry knowledge, including fire, EMS, or law enforcement agency operations and decision-making • Demonstrated ownership of project plans, timelines, risk management, escalation recovery, and scope discipline, including change orders • Ability to drive delivery outcomes through matrixed contributors without direct reporting authority • Working data literacy, including reading record counts, spotting bad mappings, and assessing integration and migration risk • Experience with implementation project management tooling • Proficiency with Microsoft 365, including Teams, Outlook, SharePoint, and Excel • Excellent written and verbal communication, concise actionable follow-ups, executive-ready status reporting, and early delivery of bad news with a recommended path • Must be authorized to work for any US employer in the United States • Unable to sponsor or transition sponsorship ownership of employment visas • Successful completion of a criminal background check required • Preferred: Experience working to billable utilization targets in a professional services organization • Preferred: PMP, CAPM, or equivalent project management credential • Preferred: Experience with fire, EMS, or law enforcement records management, CAD systems, or emergency services software • Preferred: Working knowledge of Salesforce • Preferred: Experience in a high-growth SaaS environment with evolving methodology and tooling

🏖️ Benefits

• Medical, dental, and vision coverage • FSA/HSA • 401(k) • Flexible PTO • Fully remote workplace • Technology stipend • Opportunities for advancement • Minimal travel expectations • Reasonable accommodation during employment and interview process • Competitive pay • Other benefits and perks