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IPS Reporting Team Manager

4 days ago

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Logo of First Due

First Due

Artificial Intelligence ‱ SaaS ‱ Public Safety

First Due is a leading AI-powered software solution designed specifically for Fire and EMS agencies, offering a comprehensive platform to manage their operations effectively. The company provides a wide range of integrated functions including incident reporting, personnel management, asset tracking, and data analytics, all accessible from a single cloud-based interface. This innovative solution not only enhances operational efficiency but also promotes inter-agency collaboration and community engagement, making it an essential tool for modern public safety management.

51 - 200 employees

Founded 2016

đŸ€– Artificial Intelligence

☁ SaaS

📋 Description

‱ Lead and develop a blended team of IPS Reporting Specialists and IPS Training Specialists, including one Team Lead ‱ Oversee all customer-facing reporting work, including configuration, dashboard creation, advanced SQL query development, and complex analytics builds ‱ Ensure high-quality, consistent training experiences across all delivery channels ‱ Create unified processes across reporting and training teams, working closely with other IPS and implementation teams to ensure standardization and consistency in employee experience ‱ Partner with Implementation Product Managers to scope and prioritize reporting and training

🎯 Requirements

‱ 4+ years in Professional Services, Implementation, Reporting/Analytics, or customer-facing technical roles ‱ 2+ years of people management experience, ideally in a remote-first workforce ‱ Strong SQL expertise ‱ Experience overseeing training or enablement functions for a software organization ‱ Deep understanding of Fire/EMS operations or public safety software ‱ Strong communication and project management skills

đŸ–ïž Benefits

‱ competitive pay ‱ medical, dental, and vision coverage ‱ FSA/HSA ‱ 401(k) ‱ flexible PTO ‱ fully remote workplace ‱ technology stipend ‱ opportunities for advancement

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