firsthand
Healthcare Insurance • Wellness
Firsthand is dedicated to transforming care, support, and access for individuals living with serious mental and physical health challenges. Through the shared lived experiences of its team members, the company strives to build trust and deliver better care for those in need, recognizing the value of personal experiences in mental health care. Firsthand offers guidance and support to help individuals navigate their medical, behavioral, and social needs, aiming to break down barriers and stigma associated with mental health.
51 - 200 employees
⚕️ Healthcare Insurance
🧘 Wellness
Triage Nurse, Bilingual
November 12
🗣️🇪🇸 Spanish Required
firsthand
Healthcare Insurance • Wellness
Firsthand is dedicated to transforming care, support, and access for individuals living with serious mental and physical health challenges. Through the shared lived experiences of its team members, the company strives to build trust and deliver better care for those in need, recognizing the value of personal experiences in mental health care. Firsthand offers guidance and support to help individuals navigate their medical, behavioral, and social needs, aiming to break down barriers and stigma associated with mental health.
51 - 200 employees
⚕️ Healthcare Insurance
🧘 Wellness
📋 Description
• Manage inbound clinical issues from firsthand staff and patients via phone; triage appropriately and escalate emergencies immediately. • Work closely with peer mental health workers, social workers, and APPs to address acute issues comprehensively. • Coordinate care with patients’ other providers to ensure seamless health management. • Develop and deliver training on basic medical topics for peer mental health workers and social workers
🎯 Requirements
• Active RN license through a Nurse Licensure Compact (NLC) state and willingness to obtain licensure in non-compact states • Bachelor of Science in Nursing (BSN) • At least 3 (three) years of clinical care experience in an Emergency Department • Experience working with populations facing challenges such as behavioral health and/or substance use disorders • Care management and coordination experience • Bilingual in Spanish
🏖️ Benefits
• physical and mental health • dental • vision • 401(k) with a match • 16 weeks parental leave for either parent • 15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond) • supportive and inclusive culture
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