Director, Product Platform

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September 5

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First Stop Health

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Healthcare Insurance • B2B • B2C

First Stop Health is a comprehensive virtual healthcare provider that offers a range of services including urgent care, primary care, mental health counseling, and health coaching. Designed for both individuals and businesses, First Stop Health aims to create a delightful healthcare experience by providing accessible, affordable, and engaging care options. Their team consists of board-certified doctors, registered dietitians, health coaches, and licensed therapists who collaborate to support the complete health journey of their patients, ensuring that care is available anytime, anywhere, through a user-friendly digital platform.

51 - 200 employees

Founded 2011

⚕️ Healthcare Insurance

🤝 B2B

👥 B2C

📋 Description

• Lead the vision, strategy, and execution of core technology platform • Lead a team of product managers responsible for platform infrastructure, internal tooling, third-party vendor management, data flows, and integrations • Build strong stakeholder partnerships to identify business needs and gaps • Provide recommendations on hiring needs and scaling capabilities • Establish and scale a new product platform team • Be primary technical product counterpart for internal business stakeholders • Partner closely with Product Engineering, Data Engineering, Analytics, IT, and Security teams, as well as care delivery product leaders • Ensure platform is reliable, scalable, and flexible to enable rapid product development, regulatory compliance, and seamless integration with partners and clients • Lead roadmap development and strategy for the Product Platform team • Recruit, coach, and develop a team of product managers including technical product managers • Day-to-day tactical management: internal product team processes, cross-scrum team collaboration, backlog management, tooling (Jira, Confluence, Heap), data reporting, and partnerships • Establish performance expectations, career development plans, and culture of accountability and excellence • Create a culture of collaboration, transparency, and technical excellence • Work with IT, Clinical QA, Security, and Operations to ensure platform meets healthcare regulatory requirements • Partner with clinical and product leaders to support patient safety, quality of care, and provider workflows • Act as bridge between technical and non-technical stakeholders • Partner with engineering leadership to design and deliver platform features, APIs, and tools • Drive adoption of platform capabilities across teams, measure impact and iterate • Drive consistent practices around product discovery, requirements, and measurement • Implement tools and rituals improving transparency and coordination between Product, Engineering, and stakeholders • Partner with senior leadership to define priorities and allocate resources • Ensure product platform team roadmaps are integrated, realistic, and reflect internal user needs and business strategy • Champion company-wide platform initiatives

🎯 Requirements

• Advanced degree preferred • 8–10+ years of product management experience, including 3+ years managing and developing product managers • Proven success leading platform, infrastructure, and API products in SaaS, digital health, or other highly regulated industries • Healthcare and virtual healthcare experience strongly preferred • Depth of expertise in Electronic Health Record (EHR) systems and technical integrations strongly preferred • Track record of building successful ecosystems of integrated tooling, connecting third-party technology with homegrown systems • Intuitive familiarity with regulatory environment, including HIPAA, provider licensing, and security standards for patient privacy and safety • Familiarity and fluency with AI applications in a healthcare setting • Strong technical fluency, able to engage deeply with engineering on architecture, data, and system design tradeoffs • Experience balancing short-term delivery needs with long-term scalability and maintainability • Excellent stakeholder management and communication skills, with ability to influence across all levels of the organization • “Big picture” thinking to drive coordinated platform strategy • Teaching mindset, with ability to clearly educate peers and stakeholders about platform design, strategy, and prioritization • Data-driven decision making • Systems thinking and an ability to design processes for deeper collaboration, communication, and alignment • People management expertise, with a focus on mentorship and team scale • Technical fluency and credibility partnering closely with Engineering, very deep understanding of APIs and backend development • Deep user empathy and bridge-building, with Product as the hub coordinating cross-functional alignment and initiative delivery • Strong expertise in user and market research strategies, deploying design thinking and building platform products anchored in human-centered design

🏖️ Benefits

• comprehensive benefits package that includes various health and medical coverage options, dental and vision coverage, disability and life coverage • monthly medical waiver allowance for those that choose to waive medical coverage • remote-first work environment • flexible paid time off, including Summer Fridays • employer match 401k plan • monthly phone stipend • First Stop Health membership benefit providing virtual care solutions (Urgent Care, Mental Health, and Primary Care) from day one