AI Automation Engineer

October 30

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Five9

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SaaS • Artificial Intelligence • Telecommunications

Five9 is a leading provider of cloud contact center software, recognized as a leader in the Gartner Magic Quadrant for CCaaS. The company offers comprehensive tools for automating workflows and enhancing customer engagement through AI-driven solutions. Its platform integrates CRM and UC systems to provide seamless agent and customer experiences across various channels, such as voice, email, chat, and SMS. Five9 empowers businesses to elevate customer satisfaction and drive business results by delivering personalized and efficient customer service solutions.

1001 - 5000 employees

Founded 2001

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

📋 Description

• Engage with customers to acquire a rich understanding of their problems, needs, and goals. • Takes the lead in requirements gathering, configuration, knowledge transfer, solution testing, production rollout, and adoption support. • Design and configure applications on the Five9 platform for each customer’s unique requirements, often with integrations to third party platforms (e.g. Salesforce, Epic, ServiceNow, HubSpot, etc.). • Provide customers with configuration advice and problem resolution on Five9 product. • Consulting engagements. • Effectively and succinctly communicate with both internal and external stakeholders. • Lead technical sessions and become a trusted advisor to decision makers while demonstrating mastery of the Five9 platform. • Handle pre-sales Statement of Work requests from creation to design document handoff. Includes ability to work with a client to gather true business requirements, determine the level of effort for a project and document a target solution.

🎯 Requirements

• Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering, a related technical discipline, or equivalent professional experience. • Minimum of 3 to 5 years of experience in Professional Services Implementation and configuration experience in a Cloud computing or telephony environment • Has good verbal and written communication skills (English) • Has strong knowledge of hosted solutions (SaaS), VoIP, IVR, and Call Center skills/practices. • Knowledgeable of Digital Engagement channels (Email, Chat, SMS)

🏖️ Benefits

• Health insurance • Professional development opportunities