Director, Technical Account Management

🔥 3 minutes ago

🌏 Anywhere in the World

⏰ Full Time

🔴 Lead

🧑‍🔧 Technical Account Manager

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Flare

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

⚖️ Legal

💼 Consulting

☁️ SaaS

💰 Venture Round on 2021-04

Legal • Consulting • SaaS

Flare is a legal technology company that provides a client-facing app and back-office tools to streamline how attorneys manage cases, communicate with clients, handle paperwork, and process billing and payments. The platform emphasizes transparent pricing, flexible payment options, automated administrative workflows, secure document management, and modern client communication to make legal services more accessible and efficient.

📋 Description

• Lead Flare’s team of threat intelligence experts and Technical Account Managers • Act as a player-coach accountable for customer value realization • Develop and optimize TAM processes and workflows focused on automation, efficiency, and repeatability • Hire, train, and manage new team members • Provide deep technical guidance on leveraging the Flare platform for cybersecurity and threat intelligence workflows • Develop customer enablement processes, collateral, and reusable playbooks • Demonstrate best practices in threat identification and remediation, including research into sophisticated threat groups, phishing schemes, and cybercrime syndicates • Work with Product and Engineering leads to develop, document, and enable methodologies for identity security and threat intelligence workflows • Collaborate with Customer Success Managers and department leaders to achieve customer outcomes • Refine technical escalation processes and resolve issues with Product and Engineering • Participate in on-site customer visits and industry events • Provide Product feedback on feature requests, technical challenges, and improvements • Assess client deployments and recommend configuration improvements • Measure TAM impact and establish its contribution to renewal revenue

🎯 Requirements

• 12+ years of experience in client facing cybersecurity consulting roles, with threat intelligence experience (preferred) • Background as a SOC analyst or threat researcher • Prior experience leading a team • Experience working in B2B SaaS environments or implementing SaaS solutions • Experience working with API integrations and webhooks • Basic Python development skills • Excellent problem-solving skills with the ability to navigate complex technical issues and provide effective solutions • Exceptional communication and interpersonal skills, capable of simplifying complex technical concepts for customers • Ability to work cross-functionally with CSMs, Product, and Engineering teams • Strong organizational skills with the ability to manage multiple accounts, prioritize tasks effectively and drive issues to resolution • Ability to work outside normal business hours to support customers • Ability to participate in on-site customer visits and industry events

🏖️ Benefits

• Competitive salary • Bonus structure • Stock options • Health coverage/insurance • Flexible, work from anywhere • Unlimited vacation • Fun company events; “Flamping”, curling, rock climbing and many others • High-growth, innovative start-up with immediate impact and personal and professional growth opportunities • Inspiring and award-winning team