Senior Customer Success Manager

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November 9

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Flare

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SaaS • B2B

Flare is a legal technology company that provides a client-facing app and back-office tools to streamline how attorneys manage cases, communicate with clients, handle paperwork, and process billing and payments. The platform emphasizes transparent pricing, flexible payment options, automated administrative workflows, secure document management, and modern client communication to make legal services more accessible and efficient.

201 - 500 employees

Founded 2020

☁️ SaaS

🤝 B2B

💰 Venture Round on 2021-04

📋 Description

• Serve as the primary point of contact for a portfolio of enterprise accounts, building trusted, executive-level relationships and guiding them through the full customer lifecycle. • Lead strategic account planning and execution, ensuring alignment between customer goals and Flare’s solutions to drive adoption, satisfaction, and expansion. • Anticipate and proactively address customer needs, facilitating timely resolution of challenges and maintaining high levels of engagement. • Partner cross-functionally with Sales, Product, Engineering, and Marketing to ensure seamless customer experiences and influence roadmap priorities. • Identify, develop, and close upsell and cross-sell opportunities that drive mutual growth and expand Flare’s footprint within the customer organization. • Track, analyze, and present key metrics on customer health, platform utilization, and business impact; share insights to inform customer strategies and internal planning. • Deliver tailored enablement sessions, QBRs, and executive business reviews to reinforce value realization and strengthen partnerships. • Stay informed on cybersecurity trends, particularly threat intelligence and risk management, to position Flare as a trusted advisor and thought leader. • Travel as needed for onsite engagements, executive meetings, and industry events.

🎯 Requirements

• 7–10 years of experience in customer success, account management, or consulting, preferably within enterprise B2B SaaS. • Proven success in managing and expanding relationships with Fortune 1000 or equivalent enterprise clients. • Strong understanding of cybersecurity concepts; experience in threat intelligence, risk management, or security SaaS solutions is a plus. • Demonstrated ability to lead strategic account planning and deliver measurable customer outcomes. • Skills in influencing senior stakeholders and navigating complex organizations. • Proficiency with CRMs (preferably HubSpot) and customer success platforms. • Excellent communication, presentation, and interpersonal skills with a track record of building trust at executive levels. • Highly organized, adaptable, and able to balance multiple priorities in a fast-paced environment.

🏖️ Benefits

• Competitive salary • Bonus structure • Stock options • Health coverage/insurance • Flexible, work from anywhere • Unlimited vacation • Fun company events; “Flamping”, curling, rock climbing and many others