Senior Key Account Manager

Job not on LinkedIn

🔥 23 hours ago

🇬🇧 United Kingdom – Remote

💵 £56.5k - £67.5k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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Flash Pack

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

✈️ Travel

👥 B2C

🌍 Social Impact

💰 $6.1M Venture Round - Flash Pack on 2023-10

Travel • B2C • Social Impact

Flash Pack is a premium small-group adventure company that designs curated trips for solo travellers in their 30s–50s, using travel as a catalyst to create meaningful friendships and social connection. Founded in 2014 and rebuilt after the pandemic, Flash Pack positions itself as a “friendship company” focused on boutique stays, expert local leaders and experiences engineered to make connection effortless, while operating as a remote-first employer with global customers and teams.

📋 Description

• Manage a focused portfolio of commercially important Destination Management Companies (DMCs) and their trips • Hold DMCs to Flash Pack quality standards and service levels • Own quality results and act quickly on trips below target • Onboard and train DMCs on Flash Pack brand, products, systems and processes • Run regular DMC performance reviews, provide feedback and set improvement goals • Pursue and recover compensation when trip quality falls short • Own and improve the end-to-end itinerary change process • Link DMCs with internal teams including CX, Safety, Finance and Product Innovation • Deliver quarterly trip quality priorities • Identify recurring issues across portfolios and develop team-wide fixes • Design and improve team processes and ensure adoption • Solve cross-team problems by identifying root causes, designing fixes and influencing adoption • Coach other Key Account Managers and lead through expertise and example • Report to the Head of DMC Account Management

🎯 Requirements

• Experience running a portfolio of large, demanding partner, supplier or client accounts and improving results • Track record of holding partners accountable, managing underperforming suppliers, renegotiating terms or recovering costs • Track record of building a process, playbook or plan adopted and retained by other teams • Meticulous attention to detail • Strong commercial judgement and instinct for high-quality customer experiences • Ability to own complex problems spanning several teams, identify causes, create plans and drive adoption • Ability to resolve issues quickly • Confident relationship management with external partners and internal teams • Comfort with performance data and dashboards • Confident use of AI tools, with verification of outputs • Clear, direct communication, including difficult conversations • Collaborative style and ability to coach peers • Travel industry experience is not essential • Must be able to work remotely in the UK with 3 hours of daily overlap with core teams

🏖️ Benefits

• Remote-flexible work arrangement • Flexible working hours • Transparent salary bandings with growth opportunities • Matched pension up to 5% for UK employees; US EOR contribution matching at 2% of earnings per pay period • Optional private healthcare • Enhanced parental leave: 16 weeks full pay for primary caregivers and 4 weeks full pay for secondary caregivers • 25 days annual leave plus bank holidays • Company closure between Christmas and New Year • Birthday off annually • Additional annual leave for each year at Flash Pack, capped at 5 days • Opportunity to work from abroad for 45 days per year • Diverse and inclusive team • Employee groups, including Neurospicies • Flash Pack Adventure opportunity after the first year of employment • Life-Change Care Plans with personalised accommodations, flexibility and support • £1000 referral bonus • Team gatherings every 6-8 weeks or at least quarterly • All-team virtual socials every 4-6 weeks