Mortgage Assistance Specialist

🕒 6 days ago

🐊 Florida, Iowa, +7 more states – Remote

🐊 Florida – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🌾 Nebraska – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Flat Branch Home Loans

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

💸 Finance

🏠 Real Estate

Finance • Real Estate

Flat Branch Home Loans is a consumer mortgage lender and division of Flat Branch Mortgage Inc that provides a variety of home loan products and tailored mortgage processes for homebuyers and homeowners. The company emphasizes a local, family-oriented client experience while leveraging broader industry resources; it offers tools such as a home loan calculator, a mobile mortgage app, access to loan officers, online payment and application options, and highlights community giving through "The Giving Branch. " Flat Branch is an Equal Housing Lender and lists its NMLS number (224149) and licensing information.

📋 Description

• Responsible for reaching out to customers to collect payment(s) for past due mortgage accounts. • May involve counseling customers on Loss Mitigation. • Listen to customer’s story and determine collection strategy; endeavor to collect payments. • Make collection calls and/or create correspondence regarding agency-specific timelines. • Develop basic action plans, techniques, and strategies to minimize loss. • Maintain accurate records of the results of customer contacts on the automated collection system. • Provide customer service regarding basic collection issues. • Strong knowledge of federal and state laws and all regulatory and servicing requirements dealing with debt collection. • Reduce delinquency(s) for assigned accounts. • Enlist the efforts of management when necessary to accelerate the collection process. • Scan, file, and re-file reports and documents in the bank’s imaging system as related to default services tasks performed.

🎯 Requirements

• 2+ years of mortgage experience required. • 2+ years of direct experience in Default/Collections • Must have working knowledge of mortgage documents & an understanding of the mortgage life cycle. • Ideal candidate will have a general understanding of servicing agency loans: FNMA/FHLMC/FHA/VA/USDA • Quality: demonstrates attention to detail, a high degree of self-motivation and initiative. • Judgment: Problem solving, discretion and judgment skills to discover the source of exceptions. • Compliant: To be able to quickly and independently interpret and apply policy and regulations.