Regional Service Manager

🕒 4 days ago

🇺🇸 United States – Remote

💵 $95.9k - $131.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Flex

WebsiteLinkedInAll Job Openings

10,000+ employees

🚘 Automotive

🏥 Healthcare

📦 Logistics

Automotive • Healthcare • Logistics

Flex is a global electronics manufacturing and supply-chain company that provides design, engineering, advanced manufacturing, and end-to-end lifecycle services for customers across data center, cloud, automotive, healthcare and consumer markets. It develops compute platforms, power and thermal management solutions (including liquid cooling, cold plates and CDUs), embedded power and modular power systems, flexible circuits and printed electronics, and offers value-added fulfillment, aftermarket services and global supply-chain capabilities to accelerate time‑to‑market.

📋 Description

• Manage all field service technicians within the defined region • Work with Customer Support on scheduling, planning, and coordinating field service technicians and Field Support groups • Plan, direct, and coordinate field service activities for installation and servicing of electrical distribution equipment • Respond to service issues during non-work hours on weekdays, weekends, and holidays as needed • Review field service schedules and determine staffing requirements, work procedures, and assignments • Establish work schedules, assignments, scopes, and priorities • Maintain and update startup procedures • Conduct meetings to review safety, quality, and production issues • Manage and develop field service personnel through training, delegation, and performance reviews • Lead field service teams, identify technical/resource requirements, and propose solutions • Collaborate with other departments to integrate production with business systems and resolve organizational issues • Resolve problems concerning design, specifications, standards, and related issues • Ensure adherence to corporate, external, and regulatory requirements • Work with Engineering/PMs to provide MOPs for site work • Review and approve technicians’ monthly expense reports • Manage technician time through Kronos • Implement continuous improvement projects and eliminate waste • Ensure safe work practices and compliance with health and safety regulations • Enforce company policies and disciplinary processes with supervision and Human Resources • Coach, mentor, and train technicians through field and factory support • Serve as the first line of defense for technicians’ questions and identify training or resource needs • Perform additional duties as required

🎯 Requirements

• A minimum of a bachelor’s degree in engineering or related field and the equivalent of 3 - 5 years’ experience working in power distribution industry and/or service environment with demonstrated knowledge and proficiency in engineering operations, OR High School Education or GED and equivalent of 5 - 8 years of practical work experience • Knowledge of principles and process for providing supervision and leadership with considerable experience supervising, managing and motivating employees in a manufacturing setting • Strong technical and understanding of power distribution equipment and related standards • Familiarity with the development and implementation of work instructions • Good computer skills, to include Microsoft Office Suite, etc. • Ability to travel up to 60% of the time • No visa sponsorship available

🏖️ Benefits

• Full range of medical, dental, and vision plans • Life Insurance • Short-term and Long-term Disability • Matching 401(k) Contributions • Vacation and Paid Sick Time • Tuition Reimbursement • Domestic relocation eligibility

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