Senior Customer Success Manager

🔥 8 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Flexera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

☁️ SaaS

🏢 Enterprise

💰 Venture Round on 2021-03

SaaS • Enterprise • Cloud Computing

Flexera is a global leader in technology asset management and optimization, providing solutions to manage and optimize IT environments across software, SaaS, hardware, and cloud infrastructures. With its comprehensive suite of products like Flexera One, the company helps organizations achieve IT visibility, manage SaaS spend, and implement FinOps strategies to optimize cloud costs. Flexera also offers tools for software license management, IT asset lifecycle management, and addressing security and regulatory risks. The company's Technology Intelligence Platform bridges IT asset management (ITAM) and financial operations (FinOps), enabling enterprises to drive business transformation, maximize resource usage, and ensure sustainable IT practices.

📋 Description

• Serve as account owner for highly complex enterprise customers deploying multiple Flexera solutions across cloud and on-premises environments • Proactively manage customer portfolios from value and business-objective discussions throughout the customer lifecycle • Help strategic customers realize quantifiable value, renew contracts, and become references • Identify churn risks and develop mitigation strategies • Identify upsell and cross-sell opportunities for Sales • Coordinate renewal and expansion with Flexera functions and departments • Maximize product adoption and manage technical and business escalations • Identify account stakeholders and establish relationships • Drive new value conversations proactively • Keep customers informed about Flexera news, product releases, capabilities, vision, M&A, and best practices • Own an enablement and development plan for Customer Success • Lead cross-functional continuous-improvement projects

🎯 Requirements

• Vast field and practitioner experience in the industry • Record of success leading complex projects and delivering business outcomes • Background in software asset management, customer success and/or consulting, likely with a software vendor, partner, or software division of a large multinational IT company • Domain expertise in one or more of: data normalization for IT Asset Management, software license optimization, enterprise application portals, deep architecture and technology knowledge, application lifecycle management, cloud platform and solution knowledge, IT Service Management, or cybersecurity • Proven ability to maintain strong customer relationships and proactively grow them • Ability to work with cross-functional teams and facilitate communication between technical and commercial teams • Self-starter, independent thinker, and active learner • Successful practitioner understanding of the business and language of IT • Strong executive communication skills, including persuasion, conflict resolution, conciseness, diplomacy, and negotiation • Comfortable leveraging CRM and CS software such as Salesforce and Gainsight • Successful project management experience with budget ownership

🏖️ Benefits

• Equal opportunity employer • Accommodations available for candidates requiring them • Diverse, equitable, and inclusive workforce commitment