Customer Success Associate

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October 24

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Flipdish

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B2B • eCommerce • Food & Beverage

Flipdish is a comprehensive restaurant management solution that offers an all-in-one platform for online ordering, payments, and point of sale (POS) systems tailored for quick service restaurants and takeaways. With features like kitchen display systems, order management, self-service kiosks, and restaurant marketing tools, Flipdish aims to enhance operational efficiency and customer satisfaction. Trusted by thousands of restaurants globally, Flipdish simplifies restaurant operations and integrates various functions into a seamless user experience.

51 - 200 employees

Founded 2015

🤝 B2B

🛍️ eCommerce

📋 Description

• Manage restaurant customers in the UK, helping them engage and find value from Flipdish products • Work closely with the Activations and Sales teams to make sure new accounts are onboarded correctly and grow their orders quickly and efficiently • Recognize and refer opportunities for upsells of new Flipdish products, including our Point of Sale system • Influence future lifetime value through higher product adoption, integration of our solution, improvement of customer satisfaction, and overall health scores. • Expand the revenue potential in accounts through feature optimization, effective case management, and the introduction of new and partner products • Interpret and drive action for “at-risk” customers • You will be a natural at building relationships as creating partnerships with your client base will be critical to success in this position.

🎯 Requirements

• Demonstrable experience in looking after a large book of business, likely in a Customer Success or Sales role • Proven track record in minimizing customer churn. • The ability to look at longer-term plans and set the direction for clients • Results-focused, can-do-attitude, Naturally motivated and team player • Comfortable in using data to make decisions • You are highly organised - ability to build pipelines and track current/ future processes • Confident and able to present to clients and internal stakeholders over video • You’re a foodie! Passionate about the hospitality industry and understand the challenges the industry faces. • You have an eye for detail and a highly analytical mindset. • Motivated by increasing revenue and the sales process lights a fire within you! • Understanding of Flipdish products including online ordering, kiosks, and restaurant point of sale systems • Have a background in Sales.

🏖️ Benefits

• unparalleled opportunities for career growth • flexible working hours • share scheme for permanent employees