Partner Operations Coordinator

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November 22

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Float Health

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Healthcare Insurance • Pharmaceuticals • SaaS

Float Health is a company that provides on-demand home infusion nursing services, connecting specialty pharmacies with highly qualified nurses who bring hospital-level expertise directly to patients' homes. By facilitating timely and effective nursing staffing, Float Health ensures exceptional patient care during home infusion therapy, improving medication compliance and overall health outcomes. The company leverages technology to streamline operations for pharmacies, reducing costs associated with in-house nursing or traditional nurse agencies.

11 - 50 employees

⚕️ Healthcare Insurance

💊 Pharmaceuticals

☁️ SaaS

💰 Venture Round on 2022-03

📋 Description

• Prepare presentation decks + pre-read notes for upcoming partner meetings, gathering performance data and insights from the Partner Success team and Operations team • Send reminder emails to partners and internal team members in advance of scheduled meetings • Create and manage calendar invites, ensuring all relevant stakeholders are included and meeting logistics are confirmed • Synthesize meeting notes and action items into monthly partnership summary documents • Maintain and update partner contact information in Zendesk CRM • Orchestrate the addition of new partnership contacts, ensuring proper documentation and team notification • Keep partnership notes, meeting records, and account details current and organized • Generate weekly/monthly partner performance reports for leadership • Evaluate and track partner satisfaction (CSAT) scores, flagging at-risk accounts to Partner Success Managers • Identify opportunities to automate repetitive tasks (meeting prep, data entry, reporting) • Build and maintain templates, workflows, and playbooks for partner engagement • Document processes to create consistency and efficiency across the team • Recommend and implement tools or system improvements that increase team productivity • Identify CRM process improvements and data quality issues • Execute partner appreciation initiatives by coordinating milestone-based recognition • Track appreciation budget and ensure timely recognition of key partners and milestones • Draft professional follow-up emails to partners on behalf of Partner Success and Business Development teams • Ensure timely responses and maintain professional communication standards

🎯 Requirements

• 1-2 years of operations, administrative, or coordination experience, preferably in a startup or fast-paced environment • Exceptional attention to detail and organizational skills, you notice what others miss • Strong systems thinking, you naturally create and follow processes that improve efficiency • Comfortable identifying inefficiencies and proposing solutions or automation opportunities • Excellent written communication skills with the ability to draft professional and engaging emails and documents • Proficiency with CRM systems (experience with Zendesk Sell a plus) and Google Workspace • Basic data analysis skills, comfortable working with spreadsheets and generating reports • Ability to manage multiple priorities and deadlines while maintaining quality and accuracy • Self-starter mentality, comfortable taking initiative and working independently in a remote environment.

🏖️ Benefits

• Fully Remote • Unlimited PTO with minimum days • $500 Annual Learning Stipend