Client Success Lead, Wrestling

🕒 April 7

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FloSports

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201 - 500 employees

FloSports is a global independent sports media company delivering live events, award-winning original content, always-on social experiences, and comprehensive sports data solutions to passionate and underserved sports communities interested in more than 25 different sports including motorsports, wrestling, grappling, hockey, cheer, track & field, along with a wide array of NCAA athletics.

📋 Description

• Ensure success for our wrestling software partnerships including but not limited to state associations and coaches’ associations. • Administer setup of season management including weight management and seed system creation for all partners. • Execute all post season advancement for our wrestling state partnerships. • Coordinate and ensure prompt payment of all weight management and postseason invoices. • Serve as day-to-day contact and assist partners as needed with tasks such as weight management and troubleshooting. • Resolve all software support ticket escalations in a timely manner and serve as a liaison to our customer success team. • Oversee customer product documentation and knowledge base for our wrestling software.

🎯 Requirements

• Strong communication skills and the ability to build strong relationships • High level knowledge of Wrestling • You love problem solving, creating efficiencies and improving processes • Self-starter with excellent planning, time management and organization skills. • Detail-oriented, reliable, and in possession of a strong work ethic. • Ability to quickly navigate and search the internet • Capable of managing a heavy workload and adaptable to change • Tech savvy and able to thrive in a fast paced, team environment • Bachelor’s degree in any discipline • 1-2 years relevant experience in account management and/or a position with direct client/partner communication • Must be fluent in English.

🏖️ Benefits

• Recognized three years in a row as a Top Workplace by the Austin-American Statesman • Flexibility at work - you can take control of your profession and personal schedule • All-hands events hosted annually in beautiful Austin, Texas • Annual equity awards for all top performers • Competitive and comprehensive medical, dental and vision plans • Peace of mind through company-paid short-term disability, long-term disability and life insurance • Generous 401(K) company match vested immediately • Progressive parental leave policies • Flexible paid time off • Hack-a-thons and a full calendar of team-building and social events • Company donation to youth teams and leagues that our employees coach • Stocked snack bar, catered lunch and breakfast tacos every week