Travel Operations Coordinator

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🕒 April 2

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FlyFlat

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛍️ eCommerce

🚗 Transport

eCommerce • Transport • Travel

FlyFlat is a premium travel concierge service that specializes in booking international business and first-class flights at significant discounts, often saving clients up to 90% on their travel costs. Utilizing proprietary booking methods and a dedicated team of travel experts available 24/7, FlyFlat streamlines the travel booking process, providing clients with personalized service and significant savings on long-haul flights. Their focus on time-saving solutions ensures clients can focus on their business instead of the complexities of travel arrangements.

📋 Description

• Create and manage invoices using FreshBooks. • Handle multi-method payments including Stripe (credit cards), Crypto, PayPal, Wire, and ACH. • Track and reconcile client payments across multiple methods. • Collaborate with internal teams to ensure billing accuracy and resolve discrepancies promptly. • Build polished, client-ready itineraries using Travefy. • Select seats and incorporate relevant travel preferences and memberships (e.g., Known Traveler Number, Frequent Flyer Numbers). • Coordinate with Concierge and Booking teams to ensure accurate and timely delivery of all client-facing documents. • Support execution of daily booking workflows and related tasks • Ensure bookings and related operational actions are completed accurately and on time • Follow internal SOPs and identify opportunities for process improvement.

🎯 Requirements

• 1-2 years experience in travel operations, coordination or related roles. • Prior experience with FreshBooks, Stripe, and/or other invoicing tools • Familiarity with itinerary-building platforms (especially Travefy). • Working knowledge of travel logistics, including passenger information and preferences (e.g., KTN, FFN). • Comfortable working in a remote, fast-paced environment. • Strong organizational skills with attention to detail and accountability. • Familiarity with collaboration tools such as Slack, Google Sheets, and Asana is a plus. • Strong written and verbal English communication skills.

🏖️ Benefits

• Full Time, 5 days per week • Compensation $500 - $800 per month depending on experience. • Shifts: 9 hour shifts (including 1 hour lunch break); day or night depending on business needs