Account Manager I – Facilities Maintenance

Job not on LinkedIn

🕒 July 28

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 26%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FM LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏨 Hospitality

📣 Marketing

📦 Logistics

Hospitality • Marketing • Logistics

FM LLC is an experiential event management and production company (operating as Foundation Management, LLC) founded by Nina Payne in 2000. The firm provides end-to-end event services — from strategy and design to logistics and on-site execution — specializing in immersive brand experiences, large-scale event production, staffing, audio/visual and lighting management, venue sourcing, registration and volunteer coordination. FM LLC emphasizes timely, on-budget delivery and has managed 500+ event experiences over 20+ years for clients including General Motors, Buick, Delta, Shell, Detroit Public Safety Foundation, Detroit Grand Prix and others.

📋 Description

• Manage a high-volume assignment of service requests through the work order life cycle, meeting predefined KPI requirements and maintaining profitability • Use phone, email, and multiple CMMS systems to communicate timely and accurately with stakeholders • Dispatch vendor partners and ensure scheduled arrivals • Source and develop vendor partnerships while negotiating rates to maximize profitability • Enter data into computer systems to track and follow up on customer requests • Maintain accurate service-request data and documentation • Analyze customer inquiries, determine resolutions within the scope of services, and suggest appropriate solutions • Communicate professionally with customers and service providers by phone and email • Manage external relationships with clients and vendor partners • Provide leadership and support to team members • Prioritize tasks with conflicting deadlines and work collaboratively or independently • Assist with daily reporting and identify team priorities • Participate in team and client meetings • Assist leadership with root-cause analysis and develop preventive action plans • Ensure compliance with processes and procedures • Assist with or monitor after-hours requests on evenings, weekends, and holidays when needed • Perform other duties and additional tasks assigned by leadership

🎯 Requirements

• Minimum of 3 years of experience in account management • Previous experience in Facilities Maintenance/Construction is a plus • Previous experience in construction management is preferred • Familiarity with CMMS systems • Proficiency in Microsoft Office Applications • Intermediate to advanced Excel skills • Ability to prioritize tasks with conflicting deadlines • Ability to work collaboratively within a team and independently • Professional written and verbal communication skills • Ability to remain calm and composed in a changing, high-demand environment • Ability to read and understand work instructions • Ability to occasionally lift and/or move up to 20 pounds • Ability to perform frequent sitting, walking, standing, and occasional climbing, stooping, kneeling, crouching, and balancing • Equal Opportunity Employer/Disability/Veterans

🏖️ Benefits

• Medical, dental, vision, Short-Term Disability, Long-Term Disability, Life Insurance and additional voluntary plans • 401(k) Retirement Plan with company match • PTO • 11 Company Holidays • Paid Parental Leave • Wellness activities • Ongoing professional development and continuing professional education