Customer Outcome Manager

🕒 April 3

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $67k - $72k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FMX

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏭 Manufacturing

🏥 Healthcare

🏨 Hospitality

Manufacturing • Healthcare • Hospitality

FMX is a leading provider of facilities and maintenance management solutions, designed to streamline processes, increase asset productivity, and deliver actionable insights for optimal operational efficiency. FMX caters to a wide range of industries including K-12 education, higher education, municipal government, manufacturing, restaurants, property management, healthcare, and religious organizations. Their comprehensive software features modules for facilities management, maintenance management, work order management, preventive maintenance, equipment maintenance, and inventory management. With a focus on ease-of-use and customer support, FMX helps organizations of all sizes optimize their maintenance operations and reduce costs, making it a reliable choice for facility management needs across various sectors.

📋 Description

• Serve as the dedicated point of contact for accounts post-implementation • Own overall customer relationships by driving retention, value, user adoption, and satisfaction • Identify leads for upsell and cross-sell of additional FMX software features • Record meetings, phone calls, follow-ups, and miscellaneous tasks in Gainsight • Build strong relationships with customer executives • Ensure customers consistently see the value of FMX • Travel to customer events

🎯 Requirements

• Proven knowledge of the FMX software • Experience with Microsoft Office, specifically Microsoft Excel • Ability to build and nurture relationships • Ability to effectively communicate with customers while empathizing with and understanding their definition of success • Understanding of when to proactively reach out to customers • Proficiency in the basics of Salesforce data schema and configuration • Ability to be flexible and occasionally work outside FMX standard operating hours • Strong communication skills and ability to build rapport with customers and executives • Innovative problem-solving approach • Positive, customer-centric attitude • Self-motivation and time management skills • Commitment to continuous improvement and coachability • Effective presentation and negotiation skills • Alignment with FMX core pillars: Teamwork, Excellence, and Integrity

🏖️ Benefits

• 100% company-paid health, dental, vision, long and short term disability, and life insurance • Remote-first work arrangement with office access as needed • One all-company event per year • Free snacks, beverages, and office kegerator when in the office • Company-sponsored laptop and headset • Up to $500 home office equipment, furniture, and accessories stipend • $60/month toward home internet connection • Generous PTO and UTO policies • Flexible schedule • Collaborative culture and work/life balance • Company Performance Bonus • 401(k)