Technical Writer

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Focus

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B2B • Government • SaaS

Focus is a consulting firm that partners with government agencies to deliver impactful digital services. The company specializes in improving access to critical services, modernizing systems, and leveraging technology to create efficient solutions that meet the needs of both users and agencies. With a focus on human-centered design and iterative development, Focus aims to create accessible and effective government solutions.

11 - 50 employees

Founded 2018

🤝 B2B

🏛️ Government

☁️ SaaS

📋 Description

• Generating & managing technical documentation for developer experience/Open source public site • Supporting Open Source community engagement & building out resources for the developer experience • Comfortable collaborating with both engineers and designers to extract information to ensure informational accuracy in documentation • Capable of creating or contributing to style guides, governance flows and other documentation guidelines • Establishing info architecture for technical documentation within GitHub, GitBook & Confluence utilized across team & stakeholders • Proactively and appropriately escalates issues to teammates and leadership in a timely manner. Able to facilitate decision making conversations with stakeholders and drive to a conclusion. Identifies potential problems before they arise. Engages in continuous improvement activities. • Adapts to rapidly evolving, ambiguous situations in a constructive manner, working cross-functionally and seeking support to improve the environment for the team. Able to adapt priorities in changing or ambiguous circumstances with guidance from workstream & program leaders. • Strive to exceed client expectations. Foster reputation with the client for collaboration, escalating issues early & with proposed solutions aligned with program objectives.

🎯 Requirements

• Strong technical communication skills, ability to translate complex technical concepts such as APIIs, architecture diagrams, workflows, ADRs into clear, user-friendly documentation for both technical and non-technical audiences • Background in government grants management IT and/or large-scale federal projects preferred. • Demonstrated ability to manage integration and coordination across multiple platforms/systems. • Experience with documentation tools including markdown, GitHub/GitLab, Confluence and other Agile & Open Source project tools.

🏖️ Benefits

• Remote (U.S.) with occasional travel to Washington, D.C. for team or client meetings • Continuous improvement activities