Application Lead – ServiceNow CMDB, CSDM

🔥 19 minutes ago

🇬🇧 United Kingdom – Remote

💵 £34k - £42k / year

⏰ Full Time

🟠 Senior

🔧 ServiceNow

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Focus Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

📡 Telecommunications

🏢 Enterprise

💰 Private Equity Round on 2020-03

Telecommunications • IT • Enterprise

Focus Group is a leading independent provider of essential business technology solutions in the UK, established in 2003. The company specializes in offering a comprehensive range of services including IT, telecommunications, and connectivity services, all designed to keep businesses connected and efficient. Focus Group is renowned for its innovative solutions and exceptional customer service, ensuring businesses run smoothly, whether they are small enterprises or large corporations. The company also emphasizes strategic partnerships with industry specialists and has been recognized as a top Managed Service Provider in 2023.

📋 Description

• Own and deliver the roadmap for CMDB and CSDM, ensuring alignment with business and customer needs. • Act as the technical authority for configuration data structure, classification, and integration across the organisation. • Lead platform configuration, administration, and release management across BAU and project work. • Design and optimise CMDB schema, data models, and workflows in line with best practice. • Drive process efficiency through automation, performance optimisation, and use of out-of-the-box capabilities. • Plan and execute release cycles, including upgrades, enhancements, testing, and documentation. • Collaborate with stakeholders across business and technical teams to gather requirements and deliver scalable solutions. • Act as the key liaison with ServiceNow partners and managed service providers. • Support onboarding of new teams and acquisitions into the platform, ensuring smooth integration and adoption.

🎯 Requirements

• Strong experience in ServiceNow platform administration, configuration, and release management. • Deep expertise in CMDB, including schema design, data modelling, and governance. • Solid understanding of CSDM principles and best practices. • Experience designing and optimising enterprise workflows and platform performance. • Strong stakeholder management skills, with the ability to translate technical concepts into business-friendly language. • Experience managing third-party vendors and driving delivery outcomes. • Analytical mindset with a focus on data architecture and continuous improvement. • ServiceNow Certified System Administrator and Certified Implementation Specialist (Discovery). • Good knowledge of ITIL and configuration management best practices.