Customer Support Assistant Manager

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April 2

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FoodMe Global / Dine Palace

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Marketplace • B2C

FoodMe Global / Dine Palace is an online restaurant discovery and delivery marketplace that connects diners with local restaurants across multiple Canadian cities. The platform offers searchable listings, city-based browsing, delivery options, premium paid listings, and marketing services for restaurants, plus user sign-up and contact features. It functions as a directory and consumer-facing marketplace for food establishments and delivery services.

51 - 200 employees

Founded 2012

🏪 Marketplace

👥 B2C

📋 Description

• Enhance the customer experience, engage customers, and support organic growth • Take responsibility for consumer complaints and see them through to completion • Establish a clear mission and implement techniques geared towards achieving it. • Maintain thorough records and record your interactions with customers. • Keep abreast of market developments and employ best practices as necessary. • Utilise assets and manage resources to meet both qualitative and quantitative goals. • Keep a clean workflow in accordance with priorities.

🎯 Requirements

• Excellent understanding of management techniques • Proficiency in English • Knowledge of customer service tools, databases, and software at a working level • Ability to lead and strategize • Well-developed client-facing and communication abilities • Advanced multitasking and troubleshooting abilities • Prior experience in Digital Marketing Agency will be preferred • Available to work as per EST time 9:00am - 5:30pm

🏖️ Benefits

• Friendly Environment • Guaranteed Growth