Customer Support Intern

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July 23

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FoodMe Global / Dine Palace

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Marketplace • B2C

FoodMe Global / Dine Palace is an online restaurant discovery and delivery marketplace that connects diners with local restaurants across multiple Canadian cities. The platform offers searchable listings, city-based browsing, delivery options, premium paid listings, and marketing services for restaurants, plus user sign-up and contact features. It functions as a directory and consumer-facing marketplace for food establishments and delivery services.

51 - 200 employees

Founded 2012

🏪 Marketplace

👥 B2C

📋 Description

• This is a remote position. • A Customer Support Intern is responsible for providing excellent customer service and support to resolve inquiries via chat support. • Respond promptly and professionally to customer inquiries via email, chat, or other communication channels. • Address customer complaints, concerns, and requests with patience and empathy. • Develop a deep understanding of the company's products or services to provide accurate and helpful information to customers. • Educate customers on product features, benefits, and usage. • Identify and assess customer issues, troubleshoot problems, and provide solutions or guidance. • Escalate complex or unresolved issues to higher-level support or management as needed. • Maintain detailed records of customer interactions, including inquiries, resolutions, and feedback. • Use customer relationship management (CRM) systems to log and track support tickets and customer data. • Communicate effectively and professionally, both verbally and in writing. • Ensure clear and concise explanations to customers. • Collect and relay customer feedback and suggestions to improve products, services, or processes. • Stay up-to-date with product/service knowledge through training and self-study. • Attend regular training sessions to enhance customer support skills. • Collaborate with team members and other departments to resolve customer issues efficiently. • Share knowledge and best practices with colleagues. • Meet or exceed performance metrics, such as response times, resolution rates, and customer satisfaction scores.

🎯 Requirements

• High school diploma or equivalent; some roles may require a bachelor's degree. • Excellent communication skills (written). • Empathetic and patient demeanor when dealing with customers. • Problem-solving and critical-thinking abilities. • Familiarity with customer support software and CRM systems is a plus. • Ability to work in a fast-paced and dynamic environment. • Time management skills to handle multiple inquiries efficiently. • Flexibility to work shifts, including evenings, weekends, and holidays, if required. • Available to work as per EST Time Zone 9:00am - 5:00pm

🏖️ Benefits

• Remote Job • Friendly Work Environment • Guaranteed Growth