Client Success Manager

14 hours ago

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

💵 $85k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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ForceMetrics

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SaaS • Security

ForceMetrics is a technology company that provides a powerful decision-assist platform designed to make responders safer and more effective. The platform integrates data from multiple sources to provide real-time, valuable information to responders such as police officers, emergency dispatchers, and cross-agency teams. ForceMetrics leverages AI technology to deliver instant search results and actionable insights, enabling law enforcement and public safety agencies to make better-informed decisions quickly. The platform is trusted by various public safety agencies across the United States, improving situational awareness and reducing response times.

11 - 50 employees

Founded 2020

☁️ SaaS

🔐 Security

📋 Description

• Develop deep mastery of the ForceMetrics platform and its unique uses and advantages in solving real-world public safety and societal problems • Travel to client sites to educate agencies about our product and provide product demonstrations. • Proactively listen to and communicate customers’ pain points to internal teams • Obtain a thorough understanding of customer workflows • Demonstrate creativity with customer engagement and problem-solving • Thrive in a multi-tasking environment, adjusting to priorities as they arise • Serve as the main point of contact for customer inquiries and issue resolution • Track customer health, adoption, and usage

🎯 Requirements

• 3+ years of customer success experience • Empathy, Adaptability, Humility, Integrity, and Intuition • Excellent executive-level verbal and written communication, presentation, listening, organization, and relationship management skills • Ability to work with cross-functional teams and both technical and non-technical stakeholders • Highly organized and detail-oriented, able to manage multiple accounts simultaneously • Passionate about helping make a difference in the lives of many • Experience using CRM tools. • Enjoy working in a lean, fast-paced team where you can take the initiative and generate results every day

🏖️ Benefits

• A strong sense of mission for impacting real communities and solving complex societal problems • Work alongside other top talent in a rewarding and enjoyable culture • Company Equity • Medical, Dental, Vision & Life Insurance • 401(k) • 100% Remote • Standard holidays and paid time off