Customer Experience Associate

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February 26

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ForceMultiply

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B2B • Enterprise • Productivity

ForceMultiply is a company currently in the process of developing its online presence. Despite the website being under construction, they are fully operational and ready to assist clients. The team encourages communication through account managers or direct email submissions for support and inquiries.

51 - 200 employees

Founded 2024

🤝 B2B

🏢 Enterprise

⚡ Productivity

📋 Description

• This is a remote position. • ForceMultiply is a premier BPO and management consulting firm committed to empowering businesses with scalable, efficient, and cost-effective solutions. • We combine cutting-edge technology and AI with a global team of seasoned professionals to help our clients thrive. • We specialize in providing finance and accounting, technology, and sales operations support to growing companies. • ForceMultiply has a global presence providing 24/7 support, blending offshore talent with onshore management expertise. • With a data driven and client centric approach, we partner with clients to tailor strategies that deliver measurable results. • Join us and become part of a growing team dedicated to multiplying success!

🎯 Requirements

• 3+ years in a customer-facing role, showcasing the ability to deliver exceptional service and build lasting relationships. • Experience with a previous BPO required; experience providing service to US based start-ups an asset. • Proficiency in CRMs, IVRs and help desk ticketing systems. • Highly adaptable demeanor and can adjust to changing priorities quickly. • Low ego, humility, and a hunger and drive for professional growth. • High level of professionalism and customer-centricity. • Ability to work independently and collaboratively in a fast-paced, remote environment. • Working hours: US Pacific time 9:00am to 5:00pm (Manila graveyard shift)

🏖️ Benefits

• DOLE mandated benefits • 10% night time differential • 13th month pay • HMO benefits • equipment package • Opportunities for professional development including the use of AI. • A collaborative and inclusive work environment built on integrity. • Opportunity to participate in the growth of the company. • The chance to work with a global team and make a significant impact on growing businesses.