Customer Service Representative – Account Maintenance

3 days ago

Apply Now

Receive Emails with Similar Jobs

Ford Motor Company

WebsiteLinkedInAll Job Openings

Transport • Manufacturing • Sustainability

Ford Motor Company is a globally renowned automotive company based in the United States, established by Henry Ford. The company is committed to building a better world where every individual has the freedom to move and follow their dreams. Ford is dedicated to innovation, with a focus on services, experiences, and software alongside its traditional vehicle manufacturing. The company is actively involved in sustainability initiatives and aims to meet ambitious environmental targets. Ford values service, community impact, and strives to combine business success with social and environmental responsibility. With a rich history of over 121 years, Ford continues to adapt and lead in the evolving automotive landscape.

10,000+ employees

Founded 1903

🚗 Transport

💰 Post-IPO Debt on 2023-08

📋 Description

• Engage with customers, seeing each contact as an opportunity to provide excellent service and help us meet or exceed our customer satisfaction goals. • Adhere to the Ford Credit's policies and guidelines for your work area, ensuring consistency and quality in service delivery. • Participate actively and contribute to team meetings, sharing insights and collaborating with colleagues. • Utilize company email and internet access in accordance with established company policies. • Be comfortable both giving and receiving feedback from peers and supervisors in a positive, professional, and helpful manner to support continuous improvement. • Demonstrate flexibility and a willingness to take on new tasks or adapt to changes that help the Ford Credit and the organization achieve its objectives and improve overall service quality. • Be able to adjust quickly to changes in tasks or priorities and manage varying workloads and potential stressful situations effectively and calmly.

🎯 Requirements

• Education: High School Diploma or Canadian Adult Education Credential (CAEC) Equivalency • Unparalleled customer service experience via phone and email. • Proficiency in MS Office (Word, Excel, Outlook). • Candidate must reside in or around (40-kilometer radius) of Edmonton, AB, and be able to attend training at the Edmonton office. • Work effectively in a remote team environment to manage tasks with a high level of accuracy. • Excellent communication skills (written and verbal) in French preferred. • Collection experience preferred. • Answer inbound/place outbound calls with customer and dealer satisfaction as a priority. • Ability to perform multiple tasks simultaneously, with the ability to pivot to other work requirements as needed. • Resolve customer and dealer concerns in a positive and professional manner.

🏖️ Benefits

• Candidates must be able to work a flexible schedule during our hours of operation, which include Monday – Thursday from 6:00 am – 7:00 pm MST, Friday from 6:00 am – 5:00 pm MST and Saturday from 7:00 am – 1:00 pm MST. • Accommodations for applicants with disabilities throughout the recruitment, selection and / or assessment processes, where needed, are available upon request.