Customer Support Specialist

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October 23

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Fortive

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Enterprise • Healthcare Insurance

Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact.

10,000+ employees

Founded 2016

🏢 Enterprise

⚕️ Healthcare Insurance

💰 Post-IPO Equity on 2020-03

📋 Description

• Deliver technical support for eMaint software via phone, email, chat, and web meetings. • Troubleshoot and resolve customer issues in a Microsoft and web-based environment. • Clearly document customer interactions and technical issues in real time. • Collaborate with team members to ensure a seamless and high-quality support experience. • Contribute to product documentation and knowledge base articles. • Participate in software testing to help ensure quality releases. • Approach each interaction with empathy, patience, and a customer-first mindset.

🎯 Requirements

• Strong problem-solving skills and mechanical aptitude. • Excellent verbal and written communication skills. • Ability to work independently and manage multiple tasks in a fast-paced environment. • A collaborative mindset and a desire to help others. • Bachelor’s degree (B.A. or B.S.) preferred. • Experience in customer service or technical support. • Familiarity with databases or software troubleshooting.

🏖️ Benefits

• Opportunity to grow your career within a supportive and fast-growing organization • Comprehensive training on eMaint and software • Flexible, remote work environment (with set hours) • Health, dental, and vision insurance • 15 days PTO + 10 paid holidays + 2 floater days • 401(k) with company match • Career development and internal mobility opportunities